The Carpet Centre

The Carpet Centre

Hours

Sunday:
Closed
Monday:
9:00 AM - 4:30 PM
Tuesday:
9:00 AM - 4:30 PM
Wednesday:
9:00 AM - 9:00 AM
Thursday:
9:00 AM - 9:00 AM
Friday:
9:00 AM - 9:00 AM
Saturday:
9:00 AM - 9:00 AM

Chamber Rating

4.1 - (20 reviews)
15
0
0
2
3
Read Our 20 Reviews

Chamber Rating

4.1 - (20 reviews)
15
0
0
2
3
  • Karen Lee

    What can I say professional friendly service. Trevor and Stephen did a great job putting flooring down in my three bed flat. Brilliant service would definitely recommend them.
    Jan 22nd, 2023

  • Carolyn Mell

    Friendly, professional and incredibly helpful staff. A wide range of carpets and other floor coverings and happy to lend samples.
    Oct 30th, 2021

  • David Heasman

    Would definitely recommend Merv and team to anyone thoroughly professional from start to finish.A cracking job well done.
    Aug 27th, 2021

  • Emily Francis

    We had a carpet fitted on our stairs in January 2020, we were told at the time that we could expect the carpet to last twenty years. Sadly, in March 2021 we noticed that the carpet was coming off the stairs. We contacted the seller who explained that the fitting guarantee was only 12 months. I have never actually reviewed anything before, but I feel passionately in this case that we have received poor service in terms of the fitting quality. There are only two of us in the house so the carpet has not had heavy usage. I have contacted the company have not offered anything reasonable to resolve the issue. They said I could pay them to resolve the issue, however I do not believe this is good customer service, given the poor quality of the initial fitting, which lasted less than 15 months. The company's response that this is a servicing matter, and 'drive and your tyres will need attention' is not acceptable. Clearly, if this carpet had been doing 'high mileage' and I have bought cheap types, and 5 years had passed, then I would expect to replace them. My issue is that with 2 people in the house, and for paying a premium above the other quotes, it is unacceptable for the carpet to last just over 1 year, and blaming a customer for what was an originally bad job, is not acceptable. A 50 call out charge to inspect a poor fitting is also not acceptable, as I am not happy to write a blank cheque when the level of remedial work needed is unknown. All in all, I have been left disappointed, and would suggest not using this company if you expect your new carpet to last longer than 12 months. If you scroll through the reviews you will see similar responses- happy customers to begin with, but poor aftercare for issues which arise.
    May 3rd, 2021

  • Bob W

    Mervyn was excellent throughout, a seamless service and great result.
    Jan 27th, 2021

Read Our 20 Reviews

About
The Carpet Centre

The Carpet Centre is located at 47-48 Quarry Hill Rd in Tonbridge, England TN9 2RT. The Carpet Centre can be contacted via phone at (173) 235-9862 for pricing, hours and directions.

Contact Info

  •   (173) 235-9862

Questions & Answers

Q What is the phone number for The Carpet Centre?

A The phone number for The Carpet Centre is: (173) 235-9862.


Q Where is The Carpet Centre located?

A The Carpet Centre is located at 47-48 Quarry Hill Rd, Tonbridge, eng TN9 2RT


Q What is the internet address for The Carpet Centre?

A The website (URL) for The Carpet Centre is: http://flooringtonbridge.co.uk/


Q What days are The Carpet Centre open?

A The Carpet Centre is open:
Sunday: Closed
Monday: 9:00 AM - 4:30 PM
Tuesday: 9:00 AM - 4:30 PM
Wednesday: 9:00 AM - 9:00 AM
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Saturday: 9:00 AM - 9:00 AM


Q How is The Carpet Centre rated?

A The Carpet Centre has a 4.1 Star Rating from 20 reviewers.

Hours

Sunday:
Closed
Monday:
9:00 AM - 4:30 PM
Tuesday:
9:00 AM - 4:30 PM
Wednesday:
9:00 AM - 9:00 AM
Thursday:
9:00 AM - 9:00 AM
Friday:
9:00 AM - 9:00 AM
Saturday:
9:00 AM - 9:00 AM

Ratings and Reviews
The Carpet Centre

Overall Rating

Overall Rating
( 20 Reviews )
15
0
0
2
3
Write a Review

Karen Lee on Google

image What can I say professional friendly service. Trevor and Stephen did a great job putting flooring down in my three bed flat. Brilliant service would definitely recommend them.


Carolyn Mell on Google

image Friendly, professional and incredibly helpful staff. A wide range of carpets and other floor coverings and happy to lend samples.


David Heasman on Google

image Would definitely recommend Merv and team to anyone thoroughly professional from start to finish.A cracking job well done.


Emily Francis on Google

image We had a carpet fitted on our stairs in January 2020, we were told at the time that we could expect the carpet to last twenty years. Sadly, in March 2021 we noticed that the carpet was coming off the stairs. We contacted the seller who explained that the fitting guarantee was only 12 months. I have never actually reviewed anything before, but I feel passionately in this case that we have received poor service in terms of the fitting quality. There are only two of us in the house so the carpet has not had heavy usage. I have contacted the company have not offered anything reasonable to resolve the issue. They said I could pay them to resolve the issue, however I do not believe this is good customer service, given the poor quality of the initial fitting, which lasted less than 15 months.
The company's response that this is a servicing matter, and 'drive and your tyres will need attention' is not acceptable. Clearly, if this carpet had been doing 'high mileage' and I have bought cheap types, and 5 years had passed, then I would expect to replace them. My issue is that with 2 people in the house, and for paying a premium above the other quotes, it is unacceptable for the carpet to last just over 1 year, and blaming a customer for what was an originally bad job, is not acceptable.
A 50 call out charge to inspect a poor fitting is also not acceptable, as I am not happy to write a blank cheque when the level of remedial work needed is unknown.
All in all, I have been left disappointed, and would suggest not using this company if you expect your new carpet to last longer than 12 months.
If you scroll through the reviews you will see similar responses- happy customers to begin with, but poor aftercare for issues which arise.


Bob W on Google

image Mervyn was excellent throughout, a seamless service and great result.


Load More Reviews

Overall Rating

Overall Rating
( 20 Reviews )
15
0
0
2
3

Write a Review

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