MRFS Group

I am a manager of a dental practice and we use this company for our fire alarm system. First they told us they could complete the work during opening hours and disruption to patients and staff would be minimal. When the engineer arrived he said he was unable to complete the work with people about. MRFS wanted several hundred pounds more to come outside of working hours and when I said I would need to look for another company I was told they could in fact work with patients and staff in the building. Work was delayed for several reasons and I had to sent many emails to get this rebooked. We had engineers arrive and tell us they did not have the tools to finish the work too. I've since had a service (after many phonecalls and emails to book in) and some future work was due to be carried out. I did not hear from MRFS so decided to contact them myself. An appointment was made and I was told I would receive a quote. I've chased this on 4 occasions over a month and am still yet to receive it. I have looked for their complaints procedure on their website but have been unable to find it.
Jan 17th, 2023

Critical: Professionalism, Quality, Responsiveness, Value
Dec 22nd, 2022

Jun 12th, 2022

Over the moon with the Quality of service and professionalism received from MRFS. The transition from design, consultation to a complete, compliant, commissioned system is stress free. Would highly recommend for both commercial and residential systems.
Mar 13th, 2022

We were recommended MRFS by a family member and have been extremely impressed with them. Both installation and maintenance have been completed to a very high standard and we have found their engineers efficient and approachable.
Feb 20th, 2022