Archway Medical Centre

Orribile services! I Phoned for test results this morning at 12:30, after waiting in the queue for 45minutes the receptionist answered only to tell me that as Im not in the list she can book me appointment for next Tuesday. Could you please make the no. 2 option on your phone messaging that we need to book an appointment to hear test results? I needed to hear this test result before the week end. From my last experience this line was not to book another appointment but to hear the results. Im not happy the receptionist (senior lady) was very abrupt and sounds very annoyed most of the time - not helpful. Im not happy.!
May 3rd, 2023

I waited 50 minutes to get through I called at 08.10 only to be told they have no appointments for that day and that I cannot pre book an appointment for any other days I was also told either call after hours or dial 111 . So what am I supposed to do I need to get back to work and I feel to Ill to do so , is my only option to go to AnE , how is this a good way to run a practice I will defiantly be looking for another asap this is just a ridiculous way to run a surgery and dont get back to me saying the system is working well because your reviews here say opposite . Is there any common sense left in this world anyone can see this system is totally flawed . Cant pre book an appointment for a future date , unbelievable .
Apr 30th, 2023

You can only make same day appointments, not possible to make an appointment in the future... so for anyone who has a job that you need to be able to plan to see the doctor...this surgery is not for you. Ridiculous set up with no consideration for half the population.
Apr 26th, 2023

Terrible. All the time reschedule your appointment without even asking if you can wait...if it suits you the new appointment. Asking to answer to call ...the respect the practitioner time but they don't respect yours
Apr 17th, 2023

Do not register with this GP. - Extremely long waiting times for appointments. - Keep referring you to the virtually app to make appointments, when they only have availability one week later. What if your concerns are more urgent? - Calling them at 08:00 doesnt make any difference as youre in the queue for at least an hour and then get told theres no availability on the day. OR they just hang up on you as soon as you reach number 1 in the queue. - One female receptionist is exceptionally kind and patient, but clearly gets things mixed up. - Another younger female receptionist has been rude and dismissive to the point that it brought me to tears. All she said after she saw my tears was: Thats just how I speak. Being polite is imperative to working with people and this person has got it all wrong. - Ive been waiting for a month to get an answer regarding a referral. My health issues have gotten worse and I still have no referral appointment. - The GP referred me to the local hospital for 2 things and for the 3rd thing he referred me to InHealth. Which is neither local nor efficient. Why not send me to the same local hospital for all referrals? Probably has something to do with a financial partnership with InHealth. + Some of the GPs and nurses are kind and helpful. IF you get a hold of them. All in all, its absolutely not worth it. Please find yourself ANY other GP, because this one will just add to your stress and will make your health problems worse due to their excessive waiting times. After my negative experience where the receptionist made me cry with her rudeness I will be looking into another GP.
Apr 2nd, 2023