Jubilee Surgery

I called to say the medication I had received via post was different from what i had been prescribed by the surgery. The phone operator phoned me back to say that she had just checked with a GP and that it was the same thing just a different brand, I tried explaining that it was not the same as it had completely different ingredients written on the front of the box, which she completely ignored, and told me you do not know more than GP, so Im going to hang up now. The operators had also spoken to my pharmacy and said the medication they had sent me was correct. I then went to a local boots pharmacy to speak directly with a pharmacist who confirmed that it was not the same thing at all, their assistant then had to stop serving customers and call the pharmacy Im registered with to confirm that what I had been sent was wrong, and that the Jubilee phone operators had been incorrect to say it was the same thing. If I had listened to the phone operator, I would have ended up taking the wrong medication, which also has different side effects, and is especially dangerous when both pills run the risk of blood clotting. Im not even lying when I say this is the first time Ive written a bad review for anything in my life. Other than the phone operators jubilee is a good surgery, but I honestly cant not leave a bad review because they kept telling me to take the wrong medication.
Feb 16th, 2023

Apart from all the other reviews which I totally agree with. I have tried contacting the surgery to get access to my medical notes. Not getting anywhere. My husband is a patient at another surgery and he phoned to get access to his medical notes, they did it over the phone for him, literally took a few minutes, I've been waiting weeks. What is going on with this surgery nothing works anymore, for years it was a lovely surgery but since amalagamating and now calling it Sovereign everything has gone to pot.
Jan 30th, 2023

Swift when necessary and always kind.
Jan 11th, 2023

There seems to he a huge communication issue with the surgery. Prescriptions cancelled patients not informed staff in the office refusing to speak to patients heaping huge problems on the poor receptionist . I felt sorry for the young girl today. What has happened to what was a lovely surgery
Jan 2nd, 2023

Cannot get hold of them for love nor money. Tried multiple times on multiple days. Rubbish
Dec 24th, 2022