Clair's of Derbyshire

Just been on a five day winter break with Clair to Sandown. Everything, as always, was smooth and professional from payment, pick up, journey & hotel. Thank you Clair and Pam. lovely hotel too.
Feb 5th, 2023

Very disappointed Went to Weston Super Mare on a festive break 2022. First time travelling with this company. We were really looking forward to the break as it had been recommended by a friend. We have been waiting for Clairs to send a feedback form, either by post or email but nothing so far has been forthcoming. So here is my feedback. Promised a cup of tea/coffee and a mince pie on arrival at the hotel- had a hot drink - but no mince pie. A small thing - but a disappointment never the less. The driver was either to tired or said it was his day off when asked about bingo calling and the promised quiz night. We never did have the quiz advertised in the brochure. We left the hotel for the advertised trips nice and early each day - but unfortunately the driver brought us back to the hotel far too early each time (back by around 3pm) so we did not have enough time on any of the trips to shop and get something to eat. By the time we got to each place - a journey of an hour or more on the coach - we were only allowed 1-2 hours at each place before we were asked to be back at the coach again. No consideration was given to the fact that the people on the coach were older people with poor mobility and so were slower at getting around. We had no time to look round and relax and enjoy the day, or the places we visited. No sooner had we got to the shopping areas, been to the loo and had a hot drink than it was time to turn back and head for the coach. The trips were too short and a complete waste of time- (except the trip to the Cider Farm, which although rushed was excellent) we spent as much time travelling to and from Street and Wells as we did at these places. We were looking forward to looking around the market at Wells- but could only spend a few minutes there due to time constraints, and so were unable to spend any time shopping at the market. The hotel (Smiths) was very poor, not terribly clean, with old tired decor. It was more like a 2 star than the advertised 3 star. Our room was so small that only one person could move around at a time - due to lack of space. No hot water from sink taps, shower plug blocked so water and other peoples dirt and hair backed up into the shower tray and started to flow over the rim - consequently unable to shower the first day, and not a pleasant experience for the rest of the week. Window stuffed with tissue paper to prevent it leaking?/rattling. Kettle too big to fill in the sink and balanced on a precarious shelf with the cord hanging over the chair next to it- so that anyone sitting on the chair would risk it tipping onto them. (We stayed away from it whilst it was boiling and moved it to the dressing table after boiling it- there were not enough power points and so the only place to put it whilst boiling was on the shelf) No power point next to the bed and so nowhere to charge mobile phone at night. Served cold porridge one breakfast time- which was inedible and so the next day I opted for a yogurt which was not served to me. The only positives were that the taxi pick up and drop off of customers was excellent- as was the movement of customer luggage to and from the rooms and the coach - this was very well organised. Also the beds were comfortable and so we did have a good nights sleep each night during our stay. It is a shame that the hotel and trips were not to the expected standard. I will not be travelling with this company again.
Dec 13th, 2022

Been on.a few trips with clairs allway good value and great trips out
Oct 5th, 2022

Great range of holidays ,Weekends and daytrips.
Aug 2nd, 2022

Went for the first time on Saturday with Claires coaches to 40s event at Woodall Spa and its the best day out I have had in a long time. Such a pity that more people didnt go to this event as they missed a great day out. If Claire does the trip again next year its highly recommended and I will certainly be passing the word round to my friends. Coach driver a really nice lad too. Thanks again for taking us to this event.
Aug 2nd, 2022