Smart Garden Offices

Very poor customer care, no after sales service, a company that hates communicating with its' customers. Have turned what should be a wonderful experience into a really sad one.
May 2nd, 2023

Very happy with our garden office! Great company and service - all done in 2.5 days.
Apr 28th, 2023

The guys who built my garden office were excellent, very polite and friendly. Not given five starts as communication with the admin staff/office could be better.
Feb 12th, 2023

We are absolutely thrilled with our Smart garden studio, which we are using as a gym and yoga studio. The process of customising the design was easy and enjoyable thanks to the helpful and friendly team, backed up with an excellent website. The installation took place on schedule despite the July heatwave. The heat caused a few problems. but these have been resolved and the after care has been excellent.
Jan 29th, 2023

Smart Garden Offices Impressed with the team who built the base Impressed with the installers who erected the office Impressed with the Electrical contractors who set up all the electrics But seriously, you would have thought that in a week following the work someone from the sales or project management would have picked up the phone to check all was ok after all this wasnt a cheap shed being installed! The only contact I have had was when I called them to ask what the final balance due was and still there was no comment like was it built ok, does it look as expected, are you happy with what you have spent? The difference between average and great service is usually defined by one element and Im afraid tthe project management was it.. The garden office is looking good but Not impressed with the customer service! The three stars is for the three ticks above - the missing two are lost for the sales consultant who provided incorrect info and the project management who seemed invisible beyond especially when the first two named people left the company within weeks of me being advised they were managing my build. A pity as I was expecting better! Update - Six months on and finally landscapers have finished and we can use the office installed by Smart Gardenf Offices. Overall pleased with the unit and only one outstanding issue - installers managed to misfit the down pipe for one of the two water butt's but that's been fixed by us and works ok.
Apr 28th, 2023