North Northamptonshire Council - East Northamptonshire Area

Plenty of free parking at the Thrapston council offices
Apr 9th, 2023

Terrible
Aug 15th, 2022

Useless and counc tax is just a con Im not the persons
Jul 5th, 2022

Complete waste of tax payers money ! My daughter has had problems with her council house for 3 years, and even after contacting our local MP she still can't get anything done !! They are supposed to be a responsible landlord !
May 12th, 2022

Absolutely appalling customer service from the council tax revenue department. It has taken me 7 months to get this office to acknowledge that I live at my address and that I don't pay council tax. I lost count how many emails and telephone calls I had to make for their error to be rectified. I was sent demand notices , I was promised call backs , no one responded to my emails . I eventually managed to speak to a arrogant obnoxious man who basically said we didn't have the staff to deal with the enquiries. He was not willing to accept that the 7 months of receiving demand bills had caused me a lot of stress and upset due to their incompetence. He just continued to talk over me and expected me to say its OK I understand your hard time due to staff shortages . I pointed out to him that staffing should of been put in place to deal with the government schemes for the additional work load . It wasn't until I chose to use his tactic and spoke over him , I told him I had recorded every call I made to them and kept every email to use in court or for the press to show their incompetence if any additional charges were added to my bill. I hung up the phone . This was on Friday 7th October, I received a letter on Saturday the 8th telling me that my council tax bill had been rectified and my 1st 150 energy rebate had been sent to my bank account. There was no name on the letter , no apology but I have his name for future reference because I recorded the telephone calls. Customer service training needs implementing with this arrogant individual .
Nov 1st, 2022