KFC Chertsey

Food : 1/5 | Service : 2/5 | Atmosphere : 1/5 More
Apr 29th, 2023

Apr 25th, 2023

I am a regular customer to KFC but I had an extremely disappointing experience at KFC (THROPE PARK) When I received my order, I found that the chicken wings were raw and not cooked properly. When I complained to one of the staff member named (GOPINATH) very sarcastically he replied that he has been working in the KFC from the past 4 years and , the staff and manager were unhelpful. They even gave me the uncooked wings back as if it was a normal occurrence. Moreover, the manager was extremely rude and dismissive of my complaint. I felt completely disrespected as a customer. I strongly advise against eating at this KFC location due to their poor food quality and disrespectful customer service." My main concern is customer service. Even if they cannot provide refund or food, we as a customer at-least expect the staff for a proper explanation.instead we received a sarcastic reply from him. We ordered around 100 order as we were a group of 7 , even my family was unhappy with the food and service. Being a team lead or manager he was unable to fulfil his duties. Anyways not gonna visit again and ask my friends to stay away from this branch.
Apr 12th, 2023

Don't bother coming here. Waiting times are so long; we waited 40 minutes for 4 krushems and small fries and we weren't even told there was a separation collection point for krushems. Absolutely ridiculous. Not enough staff for how busy it is!
Apr 11th, 2023

Apr 2nd, 2023