Pretlove's Removal and Storage Ltd

Positive: Professionalism
Apr 20th, 2023

We had pretloves move us about a year ago, part of that was to take the beds and furniture apart and reassembled it at the new house, there were no real issues with the move however were just doing some building work at the new address and have had to take stuff apart and move it again, when weve done this weve discovered that half the fixings in the beds are now missing, the ones that are still there have had the threads stripped or have been screwed straight through and arent holding anything, are the runners on the draw sets are broken where theyve been forced back in and countless other problems dont use this company to take furniture apart their staff are about as skilled as Jeremy clarkson with a hammer
Mar 14th, 2023

My advice is to avoid this company. Unfortunately my partner and I used them to move us from Harlow to Frinton, including storage, while we waited for completion of our house purchase. Collection of our stuff for storage was fine. Delivery was when things went wrong. Phone call from driver saying they were delayed as the forklift hadn't been charged up so they couldnt load the containers! Two hours later they turned up. My main complaint is due to the items damaged or broken. A standard lamp had the solid base broken, two plastic garden storage chests had cracks in them, a large terracotta strawberry pot was broken in two, and a concrete buddha was missing its head. We found the head in another flower pot. The attitude of the men was to say the least disappointing. Apparently the standard lamp was ok when it was brought in! The only reason it looked ok was because it was leaning against a sofa. Their reaction to the garden items was we arent responsible for damage to outside items as they could have been affected by frost. I soon discovered, when I reported the damage, that this was the company line, they probably have training courses on it. In two emails I have asked Anne Pretlove to tell me where this exception was in their Terms and Conditions and pointed out that the T and Cs state that they take responsibility for goods from collection to delivery without any exceptions. She has not given me any answer to my question! Their website states that everything is stored in secure warehouses, oh no it isnt. We had some scaffold boards used for garage shelving which, when delivered, were wet, mouldy and smelly in places. Surprisingly, Anne Pretlove admitted in writing that they were stored outside. And finally, to add insult to injury, they are still sending us invoices for storage totalling 670 this month and last month. I repeat my opening statement, avoid this company.
Feb 13th, 2023

A belated thank you to the Pretloves team who moved us at the end of November. From packing to the actual move it was a thoroughly professional service delivered in a friendly, courteous and helpful manner. This was amply demonstrated when delays in the chain meant that the team were twiddling their thumbs while it got darker and darker until we finally got the keys. An excellent service.
Jan 2nd, 2023

Amazing service. Quick to answer queries, great value, friendly and professional.
Dec 27th, 2022