Omega PLC

Services: Delivery, Painting Positive: Professionalism, Punctuality, Quality
Apr 18th, 2023

Apr 17th, 2023

Services: Delivery, Painting Positive: Quality
Apr 7th, 2023

Critical: Quality
Mar 12th, 2023

We had a Omega Sheraton kitchen included as part of a new build property. Unfortunately the quality of the product does not live up to expectations and does not seem fit for purpose outside of pictures in a catalogue. The home builder is not interested in helping, Omega are not interested in helping as they only deal with retailers/supplies. The damage in the picture has been stated as impact damage despite no visible dents etc Both the home builder and Omega are stating this is caused by the homeowner and is considered wear and tear. For reference these doors are 1.5 years old. The warranty of these products also is confusing - if purchased from a retailer the claims are 20-15 years depending on product but from it being installed it is 2 years on new build. I believe the issue is a defective paint process resulting in the poor performance of the product. Interesting enough my opinion of a paint defect is also shared by several of Omega's own retailers. From this experience I would not buy or recommend any of their products. Service: Cabinet construction & installation
Mar 9th, 2023