Motus Truck & Van Mercedes-Benz Newmarket

Appalling customer service !!!
Apr 25th, 2023

2 suits summed it up on one visit when one of em said, " we haven't got a parts department anymore, we've got a parts, ordering department ". 3 months my truck was off the road, with so many false dawns of, "your trucks coming back Thursday", to then be told, "the parts didn't come in", & then "they sent the wrong part". I finally get it back, & it had just as much wrong with it, but different faults. It seems fine now, but we'll wait & see if it lasts!!!
Mar 17th, 2023

Very poorly run operation, wouldnt recommend for commercial fleet use. Unorganised, no communication and failure to meet deadlines
Mar 6th, 2023

Very helpful parts department
Feb 25th, 2023

Complete waste of a day. Van sat there from 9.30 to 6.30 untouched where I left it. Daniel then Booked it in for the night service after i told him i need it back for work. No call back all day. Lied about sending email as didnt even have my email. Do these people realise the cost to a sole trader having a day off. 2 hours travelling, zero communication. Absolute joke. Last time I deal with this joke shop. Last time was horrendous aswell I remember.
Jan 14th, 2023