The Gift Experience Ltd

I had ordered a personalised travel mug for my husband that was from our son. This was late December, I received the product and had the wrong name on it, I have emailed you 4 times since 28th December with photos of the mug, invoices and a screenshot of my order to prove this is wrong. All I have in return is an automated email back and no actual acknowledgement from anybody. All I asked for it to be rectified and I'm being patient but with no communication my patience wearing thin. Now I'm asking for a refund. Let's see how that goes. Will not be using again
Feb 15th, 2023

Issue with delivery and Im now without my order and without a refund, awful experience. They use a delivery service with a terrible reputation, and make little effort to resolve issues. Not worth the risk, you can get the same products from a more reputable provider with more reliable service.
Dec 30th, 2022

I purchased a personalised pillow, after waiting for it to come for a week (did not have a problem with this). I had the pillow gift wrapped but decided to open it to ensure the product was correct and satisfactory. However when once opened, the pillow was for another person and in fact sent me someone elses order with the correct invoice to match my order? I have emailed the company twice. Monday and Tuesday, yet no reply and sent proof of what had been sent to me. As a company, this should be rectified. This was a Christmas gift, and Im lucky that I opened the gift wrap otherwise they would have opened a pillow with someones elses dog on it. I am extremely disappointed that I have been ghosted by the company and spent 25 on a pillow and delivery. I understand that mistakes do happen. However, the company has not acknowledged the mistake.
Dec 20th, 2022

ALERT and AVOID AVOID and AVOID This is a Scam you will never received gift or Money back We order a gift for my brother wedding anniversary few weeks back and paid extra for quick delivery but we haven't received anything even after even a month, when we call there number The lady call Robin was very rude and unprofessional when we inquire about our gift parcel she was unable to give us any detail about the royal mail if they posted or reference number to track or any date or time when this will be deliver, our advise please don't buy anything from the Gift experience etc you will loose first your peace of mind, and hard earn money
Dec 12th, 2022

Shocking. Do not order from this company. They do not replace when they get the order wrong. Now Im left with a present that doesnt make sense. Avoid!
Oct 9th, 2022