Tommy's UK

My experience here along with my wife was not a good one. We came in on Saturday 21st Jan at around 3:30pm. The guy in the shop was nice enough to begin with and then was pretty rude and very nonchalant when we were looking at a pram. Then he told us that it was 'too much' to change some of the components on the pram which we thought was not good at all considering this is a big purchase, it should not be 'too much' effort to help us out to aid us with our decision. After that the person was non-attentive so we left the store and we won't be coming here again. Whoever owns that shop should take a look at their staff as a main component of the job as far as I'm concerned is to help the customer and ultimately sell the customer. Such a shame considering it's got great reviews.
Jan 25th, 2023

I have personally been using Tommys for over 11 years, for all my children. Shar and his colleagues are amazing! Informative, understanding and extremely helpful. The range of prams they stock in store is extensive too, so if you want to physically try out a pram, this is the place to go, unlike other retailers like (John Lewis) which have a limited range. Ive recommended everyone I know who is pregnant to visit them, as you will never be disappointed. I would never purchase a pram or car seat from anywhere else, theyre always my go to retailer.
Jan 21st, 2023

If i could give more stars i would!! Very friendly on the phone and super kind to come to my car and help me fix the problem. Shar the friendly and very helpful guy was the one that fixed my buggy problem! Thank you again!
Dec 1st, 2022

Great customer service and very happy with my purchase and price!
Dec 1st, 2022

We bought our pushchair from Tommys and I had to write a review to say the service has been soooo good!!! so glad we bought from here rather than an online retailer. We had a problem with our wheel and the team helped to get it fixed really quickly :)
Oct 11th, 2022