bp

I have been a customer for over 2 years at BP SPAR ST HELENS LINK WAY, WA9 5DT, and every week I go to fill up my vehicle at this petrol station, today I had a bad experience with MR. Suhed the manager of that unit, I had my tires calibrated and after that I was using the water hose to wash my front window, then the manager didn't like it and told me not to wash the windshield, even though I said I had paid 1 to use the water , then he took the hose from my hand and was very rude, I was impressed with this attitude, even though I said that I had paid 1 to use the water, BP SPAR should train their employees to serve their customers well, unfortunately I don't know if I will use the BP link way service again, because I was very upset...I don't understand why offer a service that cannot be used...it would be better to remove the water then.
Apr 18th, 2023

Had a similar experience here last night to that described by Susanna below. Male staff member serving me was unbelievably rude and aggressive. I came into the store at around 19.30 on Friday 2nd September to drop off an ASOS return and collect a parcel. The man behind the till basically shouted at me to move aside whilst he served customers who were behind me in the queue. This in itself isnt really appropriate, given that I was first in the queue. When he eventually served me, he again shouted at me, in a really nasty and aggressive manner, because apparently I was scanning the parcel wrong. It is not my job as a customer to scan the parcel; I have had no training in this area; this is your staffs job. I wasnt prepared for what he then did. As I was leaving, he began to shout abuse at me across the shop, in front of waiting customers. I had done nothing at all to warrant this; it was very upsetting. I did not catch the staff members name, but I really hope that you are able to determine who he is based on the time and date I attended, and provide him with some necessary training on how to treat customers with politeness and respect. It goes without saying that I wont be returning, although, having had very pleasant experiences with other staff members at this garage, it seems that the problem relates to this one member of staff.
Aug 29th, 2022

Disgusting service.. just popped in to send a parcel and bought some stuff too, paid for my stuff first and then guy at the counter said that if I didn't mind him serving the lady behind me before dropping my parcel off. I accepted and after that the queue became too long and said that I could not wait for everyone in the queue and he said that it's their policy to first serve customers and dropp off of parcels comes after. What complete non sense. Rude and useless! Stay home if you can't provide customer service rather than having customers to have to look at your ugly face without any intent to work!
May 6th, 2022

Very rude stuff, their emploees does not wear a masks, there no gloves near pumps, Do not send lorry as may be struggling to drive off cause people leave cars and going to mcdonald
Feb 26th, 2021

Rude stuff, keep talking about how bored on sundays they are and other not interesting topics instead of provide service. No gloves during all that pandemia , shop inside look filthy
Dec 12th, 2020