Builders team

Positive: Professionalism, Quality, Responsiveness, Value
Apr 13th, 2023

We had a loft conversion done by Builders-Team. I couldnt recommend them highly enough! I met with a number of companies, and my gut instinct was right from the time I met Mantis. They did a great job at a competitive price. Like any building project, there were minor issues along the way which were all resolved promptly and the team were very accommodating with our extra demands. The on-site team were courteous and hardworking. The tradesmen worked well with each other. The communication with the project manager was great. Mindis was always ready to answer my queries. He kept everything well organised with material deliveries and coordinating with trades so the project ran smoothly without delays We had very good experience and I will definitely recommend Builders-Team to my friends and family.
Apr 12th, 2023

Builders Team took down our old extension which had no foundations and rebuilt our dream open plan kitchen. They were thoroughly dedicated, communicative and friendly throughout the process and went above and beyond to ensure that everything was finished before Christmas (2021). They have since returned to rescue us from a botched project from another builder. We never should have considered using anyone else. 5*
Jan 25th, 2023

Positive: Quality
Jan 9th, 2023

We employed Builders Team via Simply Easy Refurbs to construct our loft conversion. Although we have a nice extension, the project was severely delayed and Builders Team were extremely difficult to deal with. The project was scheduled to take 10-14 weeks. It took 42 weeks to pass building control; 6 months to move back in (whilst extensive works were still ongoing) Whenever we raised an issue we were made to feel unreasonable and blamed for things which were clearly Builders Teams responsibility. Dealing with normal tradespeople recently made us realize how unreasonable Builders Team were. We inherited loft plan drawings from the previous owner. To reduce risk of errors, we had these checked and redrawn by FastPlans at the recommendation of Simply Easy Refurbs. They changed the position of a beam which did not allow enough head room for the stair. At the start of the project I asked both Builders Team and Simply Easy Refurbs to check this specific aspect of the drawing was correct. The above error resulted in Builders Team failing to raise the ridge line despite this being a clear element of the design (resulting in 1.9m head room instead of 2.2m). At first they were reluctant to rectify this, aggressively blaming us for the issue with the drawing although they did fix this at their own cost. Our first project manager was a poor communicator, unable to: take photos of the property, provide meaningful updates; interpret construction drawings; properly coordinate the work. Builders Team would not accept our deliveries for the project (despite us being prevented from living in the property) Tarpaulin protecting the loft from rain was not kept in place properly leading to significant leaks to the neighbours' property on Christmas day. Leaks were left for several months leading to black mould, swelling wardrobe drawers and a rotted carpet. Builders Team missed obvious discrepancies in the position of a wall and charged us 1500 to correct it. This included the cost to move a roof light opening which wasnt even constructed yet. Scaffolding above our neighbours garden had gaps leading to falling lumps of rubble Builders Team did not take seriously. The neighbours had a one year old child. Our key to the house which we were told would be kept in a secure box was found on the floor by scaffolders during scaffolding removal. The roofing appears reasonable, however, the roofers forgot to install ventilation. When we asked how the roof was ventilated the response was all of our roofs are compliant. We had to press several times before this was properly investigated and resolved. Plumbing work is good. Toilet was initially installed incorrectly, but this was corrected within a few weeks. Flooring was installed to a high standard. Simply Easy Refurbs also paid for this to compensate for the delays on the project. Bathroom is fitted neatly Plaster finish is generally poor especially in the hallway below the loft which was initially very uneven. Builders Team claimed this was a decorators job to sort out, however the handyman attempted to fix this for us anyway. We asked them to provide a quote for decoration but never received one. Every snagging item was a debate including items they carelessly damaged (picture rail, letter box etc.). They eventually agreed to waive the snagging fee given the extent of the issues. We were promised to discuss a bespoke staircase design but ended up with a standard stair. The loft level partition did not leave enough room to fit the balustrade of the stair (instead part of the handrail width was sawn off and the remainder fixed to the wall). Downstairs bathroom vent outlet was built over. My drill was stolen. I was asked to take my previous review down before being issued with the warranty. Eaves storage was not fitted with floorboards or insulation until this failed building control. Holes are still left in the eaves such that strong gusts of wind physically bang the storage doors open and shut.
Apr 1st, 2023