Barclays Bank

Good customer service but like all banks and now supermarkets we are all being forced into Automation. I love human to human contact.
Mar 18th, 2023

Very nice lady at reception! Not sure why everyone is hatin
Aug 18th, 2022

The worst !!I spent 50 min just to withdraw some cash this is because there isn t communication between the members of the staff, very rude casher! .
Aug 3rd, 2022

Thanks for the helpful staff M. Barreto in barclays putney for assisting my query regarding my home insurance . I will give her 5 Thanks for being nice and helpful.
Feb 12th, 2022

Myself and my partner walked into this branch several months ago. We wanted to set up a new joint bank account. FYI, there are dozens of banks these days which let you set up a joint account online, without even visiting branches. Barclays does not allow you to set up an account online unless you have lived in the UK for at least a year, unlike many others including all of the new challenger banks. Frankly, if it were up to me I would never have bothered using them for this reason alone, and used one of the reputable challenger banks, where it take 15 minutes or less to set up an account through your phone. The only reason we used Barclays is because my partner felt there was more reliability and respect in having an account with an established bank, something important to her as she is a foreign national, here on a two year working visa but hoping to gain a longer term partnership visa, for which we need a joint bank account. She is from an East Asian country. I think that the above is important context, I felt her nationality played a part in how we were treated. We went to the bank on Saturday morning, it was completely empty. We approached the help desk, the assistant treated us with suspicion right from the off, no welcome or hello. She seemed genuinely confused as to why anyone would attend the bank. We told her we wanted to set up a joint bank account, she was silent and thought for a moment. No warmth, or happiness whatsoever that we had chosen to bank with Barclays. She asked us to wait, walked over to some other bank employees and whispered a few things (I could not hear what). She came back over to us with the bank manager, who also asked us why we had come today. At this point we were quite confused, we did not expect it to be a quick process but we certainly did not expect this reaction. I said we had come to set up a joint bank account. We were then asked if we were British citizens. I answered yes, my partner no. She was then barraged with questions from the bank manager. She was asked where she was from, why she wanted a joint account, how long she planned to stay in the UK. We were told, in no uncertain terms, that it would be "unlikely" we could get an account due to my partner's status. She was asked if she had a UK bank account elsewhere, to which she responded (truthfully) that she had banked with Natwest for over 3 years, since she studied in the UK as a student (she left the country and returned in July 2021 on her 2 year visa). The manager then told us we may have more luck with Natwest... the bank manager of Barclays, told us to bank somewhere else because my girlfriend was not British. Let that sink in for a moment. At this point, the manager (begrudgingly) told us that if we wanted to set up an account, he could get us in for an appointment on the following Wednesday. We accepted - honestly at this point I had no intention of banking with them, however I did not want to cause a scene and wanted to discuss it with my partner first - and he said he would book us in for an appointment. The assistant then struggled with the system for a few minutes, and after she seemed to succeed we were told we would get confirmation by phone, which we never did. We did go to Natwest. They helped us set up a bank account very quickly, all online, and even gave me a courtesy phone-call. We struggled with some ID docs online, so we had to visit the branch (just up the road from this Barclays). The staff were very friendly, and though busy and without an appointment we were seen quickly and our issues resolved. That is what I expect from a bank, not what we got with Barclays. Clearly, Barclays exists somewhere in the 20th century. Unable to adapt to the online world, unable to attract new customers, and distrusting of 'them foreigners'. I will never bank with them again, and advise anyone I know of my experience.
Sep 30th, 2022