Thames View Health Centre

Practically impossible to get an appointment when calling in at 8am. You get closer in the queue then they cut the line! You are left confused as to why the call has been cut after waiting over 10mins! When you attempt to call again you are at a ridiculous number in the queue, which means you won't be able to get an appointment.
Apr 15th, 2023

Janet Jackson (Nurse) was amazing! She answered all of my questions in great detail and was very patient with me. She made me feel calm and less anxious during my Cervical Screening appointment - I really appreciated that. Thank you so much!
Apr 12th, 2023

The 5 are for the Receptionist Marilyn. Mr P P Daly.
Apr 10th, 2023

I called this morning to book an appointment as I have been trying to get one from yesterday. By the time my call was answered all appointments gone for the day- obviously this is not new. However, the staff member that answered my call was rude, unprofessional, aggressive on the phone and no listening ear at the least. She did not let me talk but interrupted me and raise her voice on the phone like we are fighting. I have to say to her can I talk and listen to me, just to ask her a simple question, this lady didn't rather she hung the phone, waiting on the phone for 24mins and 44 secs for what, to be spoken to in an aggressive manner and hung up. I could not believe it. Then I rang the practise again and another staff answered the call and mentioned to her what happened a few minutes ago. She asked and the staff that hanged up on me said I did not let her talk which was other way round. I told this other staff I have to tell to listen but she was just repeating I should come down or phone again tomorrow but not ready to even listen to my question about the fit note and before I know it she hung up the phone. Obviously, with this other staff you can see the difference of their professionalism and approach. She answered my question about the fit note and even offered an alternate to book me for the physio but said they have long queue. What so baffled me is that they have a policy of zero tolerance towards staff and saying any one that is rude or aggressive toward staff will be removed from their practise. What about rude and aggressive staff toward their customers- get away with murder I guess. The management of this practise need to send some of their staff on a professional course/training in dealing with customers and have a good mannerism. If you have a bad day at work due to pressure/workload, don't take it upon customers. You are at work to carry out your duties in a professional way. Learn about good communication skills- listening attentively without interruption, have listening ears, and offer support or alternative rather than being aggressive like your patients did you wrong. Better still, take time off work if you can't do your work properly and professionally. Then I went there and saw Marilyn the most helpful and supportive staff in this practice. She asked to fill the fit note and give it to her and she will text me when to come and collect it as well she puts through my request for a particular medication- thank you To the management, you need to sort some of your staff out and they need to deal with customers in a professional manners
Mar 27th, 2023

Despite the many negative reviews about this Gp practice, I must say I have had a better experience for myself and my baby. I recently just registered with the surgery, and I tried to get an appointment for my baby, i called at 8am, and there was a very long queue but eventually I got through, and all the slots for the day had gone, however the receptionist was very helpful in referring me to the out of ours clinic, and I was able to be seen by a doctor that same day in the evening. I have further booked subsequent appointments and have been seen By a doctor who by the way was lovely, professional and friendly. So overall my experience in this practice has been pleasant thus far.
Mar 26th, 2023