The Cotswold Group

A waste of space. Passed on from Admiral to these guys who do nothing but waste your time, make them chase you and dont ever call back. If Admiral sends you to these guys, just cancel your insurance. Not worth the hassle.
Apr 1st, 2023

No impartially, a front for the large insurance groups to close off claims
Mar 21st, 2023

Very disrespectful people !! Stealing money from people but I won't give up that easy.
Jan 24th, 2023

ADVICE - TELL THE TRUTH, BE HONEST, GIVE AS MUCH INFORMATION AS POSSIBLE AND BE CALM. IF YOUR CLAIM IS GENIUINE YOU SHOULD BE OK. I was the victim of a robbery of my Rolex and as I had only been insured for 3 weeks or so (with Barclays personal possessions insurance), it was sent straight to Cotswold (Fraud Investigators) and I was dealt with by Kelly Baker. It took around 3 months to be settle which is quite long however this was a circa 15k Rolex. She wasn't the nicest person and wasn't reassuring at all, however, due to fraud and people telling lies etc I believe they have to be like this and have to have their poker face on at all times. She was thorough and in the end settled the claim in my favour. I am now waiting for the watch to be replaced by Hallmark (the jewellery specialists). Process: Set Up & Robbed, I reported it to the Police, I reported it to my insurance company, Assigned to fraud specialists, Fraud specialists video interviewed me, Jewellery specialists interviewed me to validate the watch, Fraud specialists provided recommendation to insurance company (they can settle or decline), Assigned back to jewellery specialists to source my watch and settle claim. If you have any questions, feel free to ask.
Dec 4th, 2022

Shane Hardy, absolute Bully. He called my father and pushed him into answering questions regarding an insurance claim on my mothers car which was stolen from outside of our family home. Churchill insurance passed the information to the Cotswold Group to try and salvage money and prevent paying out a totally legitimate claim. In his report he wrote that my father was nervous and was smoking and this meant that he wasnt answering questions truthfully, what a silly remark. If a private investigator rang me, I would be nervous too even if Ive dont nothing wrong! Absolute bullies and interrogators who make money off peoples shortfall. We have taken things up with the FOS and a legal team who will be handling things from here onwards.
Nov 15th, 2022