C P C Cares

My pup recently passed a week and a half ago. I called CPC for an individual cremation a few days after his passing. The team were so patient and kind throughout the phone call when I asked for reassurance about how they would handle him and as I picked out his casket. I picked out the c11 with the paw plaques + an extra plaque with his name and a short message. The plaque with his name came in a separate pouch that I stuck on myself which was really nice. The casket was beyond worth its price. You can tell its durable wood and the packaging was so beautiful. It was obvious that it had been handled with care from both the courier during delivery and the team during handling. I feel like it was a perfect fit for my boy. There was a card from a team member named Jennifer with the exact date of Justins cremation. Delivery was speedy. 10/10 service would 100% recommend. So glad my boy is back home again
Nov 30th, 2022

CPC Cares were appointed by our emergency vet to individually cremate our beautiful dog when he sadly passed away last month. The vet made all the arrangements directly, passing along our requests, and we were very pleased to see that both our pet and his cremation had been handled with care, compassion and dignity by CPC. CPC returned him to the vets in a beautiful wooden casket complete with his name engraved on a gold plaque, this was carefully placed within another box alongside a personalised card detailing his cremation (including the date and name of who cared for him) and packet of "forget me not" seeds - a beautiful gesture, and something to treasure. Losing a pet is devastating, but knowing he was treated with kindness and care provided us with some comfort at a difficult time.
Jul 11th, 2022

Such a beautiful & respectful service. Thank you for giving our Freddie the most dignified & special send-off.
Jun 7th, 2022

Absolutely shocking service, would not recommend at all. My daughter lost her beautiful Labrador Lola two weeks ago. She paid for an individual cremation. She ordered a box with a plaque on to be returned to us with Lolas ashes inside. Lola was cremated before the final requirements were confirmed. When speaking to a receptionist, it was confirmed they had Lola and that she would be cremated within 48 hours , now they had confirmation of my daughters requirements. Lola arrived back with us, ashes were in a scatter tube. When we rang and told them about the mix up in the box Lola arrived in. They, as a goodwill gesture refunded the money which was paid for the casket, and sent the box along with a polythene bag, we had to transfer Lola to the bag and box ourselves. Absolutely shocking treatment with such a delicate matter. We have requested a refund, but I think this complaint will be taken to an Ombudsman, or to the governing body of pet care businesss. Shocking company, no morals, no compassion, and certainly no customer service.
Apr 8th, 2022

Lost our beautiful boy a couple of weeks ago, cpc cares we're very respectful when arranging his cremation and gave me time to pay! He is now home in his little beachwood casket with his name on... Very good quick service
Feb 9th, 2022