Horizon Mobility Ltd

We turned to Mobility Hire when a family relative was involved in an accident requiring a hospital bed at home so they were able to be discharged from the hospital. The process was really easy to complete and with plenty of communication the rented items were delivered on-time by their really helpful team who also set this up nicely and explained in detail how to use it. Once we were ready for the rented equipment to be returned, a time for collection was given and was picked up promptly. I am very impressed by the service that was received overall from Mobility Hire / Horizon Mobility and would thoroughly recommend to anyone who finds themselves, friends or family in a position where they require their services. Keep up the good work!
Apr 17th, 2023

Had a need for a wheelchair for my wife as we were going to Italy in our motorhome and she had broken 1 arm 1 elbow and 1 foot. It was lightweight and did the job perfectly
Aug 25th, 2022

Lovely people and great service.
Aug 21st, 2022

Currently trying to resolve an issue with recieving the wrong item. I was initially spoken down to by Patricia on the customer service team and I am very unhappy with the service received especially considering the gross mistake made by the company. No customer should be dealt with or spoken to how Patricia spoke to me. The issue has now been resolved after being escalated to the manager who was considerate and kind; however I would not recommend to order from this company if you are an elderly or terminally ill person with no family or someone to speak up and fight for you.
Aug 18th, 2022

I would not recommend to use this company Mobility hire and Horizon Mobility Ltd they're the same people.. This company just take advantage of vulnerable disabled people, it is disgusting. I hired a powerchair but was told I did not need an assesment to ensure that it would be right for me as they ensure it would be set up to my correct measurements that i had to take and provide myself. First they delivered it and the guy looked me up and down and said "it's not for you is it!?", which was incredibly offensive made me feel awful & embarrassed, that is disability discrimination/harrassment. Then he clearly was not properly trained as he could not figure out how to amend the chair to fit my measurements (which was supposed to have been done before they brought it to me but it was not!) he spent 3hrs in my house on the phone very loudly and angrily talking to people saying he couldn't do it over & over again and spoke to multiple people on the phone who tried to talk him through how to sort it. It was the most uncomfortable upsetting & stressful 3hrs. In the end he gave up and took it away and I had to make more phone calls to reschedule delivery. They assured me when it would be delivered again they would set it up to my correct measurenents before redelivery. After a few days it was delivered again with that awful guy and an extra guy. I felt very intimidated due to my existing experiemce with him and me being a vulnerable disabled female on my own i just accepted the chair & hoped that they had set it up properly this time. Then it rained for 5 days straight so I didn't get to try it properly until it had stopped raining, after i used it i realised it was still not set up to my measurements correctly, armrests arent high enough and seat depth not correct and seat height way too high so it was causing me great pain to use. I had to stop using it due to this and also that it is extremely rickety and wobbly and does not go up the 8-10cm kerbs as advertised, it gets stuck! plus the front wheels kept catching on the footrests too, so its just not safe for me to use.. I emailed the lady who took my order etc and she told me I needed to email another department to try sort, which I did. But still no reply and no contact, they're still taking payments though. I have now arranged it with my bank that so that they cant take any further payments in the hope that they will finally contact me to sort these issues out. I am also in the process of recieving legal advice as I do not appreciate being caused physical and emotional pain. Just do not use this company whatever you do. Mobility hire and Horizon Mobility Ltd theyre the same people.
Nov 3rd, 2022