ADI Leak Detection

Warning! Over promise under deliver. I would not recommend this company, I explained our situation to them and was advised the company could find and fix the problem. I appreciate that this might not always be the case, however to find no solution, be told its your own problem and be charged full rate I personally think is unacceptable and very poor customer service.
Mar 11th, 2023

We had our leak sorted from ADI December 2021z All fine but then they go an recommend tangible building solutions (explaining to us this is a great company and would be able to get out repairs done quickly) we wanted the work to be done quickly and fast and was Assured tangible would deliver. This is our first claim. Well they didnt and ADI should stop recommending and promoting tangible building solutions. Absolutely terrible. Avoid. Avoid. Avoid.
Feb 10th, 2023

Arrived on time and used all equipment available. No leak detected and as the mid afternoon point arrived got the impression that "time was up and had to get home for an appointment there". Report confirmed no leak detected and problem is boiler related. Now back with boiler maintenance company! Tried to call engineer for some post-visit information but no response. Called their office but despite assurances no follow-up call received. Smacks very much of take money and run here! Be careful if you feel you need to use this service. Service: Plumbing leak detection
Jan 31st, 2023

Please avoid this company like the plague. If they dont find the leak, they will charge you and if they find the leak and repair it, your wallet will spring another leak. They will leave you to clear up the mess and the workmanship is second rate. Service: Plumbing leak detection
Jan 16th, 2023

Be careful when dealing with this company. I was charged far more than agreed for the services provided. They did do the job I asked for, but charged me for items I was not expecting, and did not include VAT in the quoted figures. Make sure you obtain their terms and conditions before you accept a visit from an engineer. If possible, I would refuse to give card details until the job has been completed, so that they cannot levy additional charges without your knowledge. Expect to add 20% to the costs to deal with VAT. I contacted ADI as I discovered a wet patch on the ceiling of my downstairs hallway. My insurers told me to find a plumber to discover the source of the leak. This company came up as specialists in leak detection. I called ADI, and they explained the process of leak detection. I was told there would be a fixed fee of 495 for leak detection as this could take all day. I agreed on the basis that the work could be involved and specialist. It was mentioned that if repairs were made that there would be extra charges. No amounts were discussed, agreed, or disclosed in writing. On the day, the engineer arrived promptly. Clearly, he is knowledgeable and conscientious; he said he is a sub-contractor, which could explain the overcharging. He used specialist equipment to discover that the leak was from a cold water source, and that most likely was from the toilet. Unfortunately, he had to break tiles to access the leak, and discovered the the inlet pipe from the cistern to the toilet was leaking. He told me that he had to isolate the water supply from the toilet, as my insurers would insist on this. He told me that all this would be in my report. He left the bathroom with an isolated toilet, some damage to tiles (which was necessary), but he cleared up after himself. The whole process took about 90 minutes. Quite short for 495, but fair enough as I had agreed to this cost. There was no mention of extra costs before I agreed to this work to isolate the toilet. If all this sounds as expected, then it was, to this point. It was my experience from this point that led to this negative review. The next day I was charged 894 on my credit card. 399 more than what I had agreed verbally. An 80% increase on what I expected. I contacted ADI by email to explain that I had not yet received my report, and that they had overcharged me. I gave full contact details. They did not reply. I contacted them again by email 2 days later. ADI did not reply. I have read reports to show that these messages were relayed and read. I called a few days later. The person I spoke to told me that they had sent the report to me. It turned out that they had taken the wrong email address for me, which explained why I did not receive any of their communications, but not why they did not respond to my emails. This was important, because they later tried to rely on "terms and conditions" as justification for extra costs. The fact that they did not send these to me would have negated the contract. I could have challenged the extra fees with my credit card company. I did not do this in the end as ADI provided a limited refund of 50 + VAT (60), and my insurers picked up the difference. I challenged the extra costs - VAT was never mentioned to me on the phone, and anyway this would be unacceptable practice given that as a consumer I would not be in a position to reclaim VAT. I did not agree to extra charges, and these were not mentioned by the engineer. I did not receive terms to explain additional fees, and I did not agree to them. The report and invoice I was sent listed a "repair" at an extra cost of 250 +VAT. This brought the total cost to an astronomical 894 for 90 minutes work. The "repair" in question was apparently the fact that the water was isolated from the toilet (which took 5 minutes). No reasonable person would have called this a repair. Eventually, ADI reissued the invoice and changed the basis, with the limited refund. They were economical with the truth relating to the terms and how I was overcharged. Service: Plumbing leak detection
Jan 30th, 2023