Pengelly & Rylands Solicitors

Apr 23rd, 2023

I agree with the previous reviewer! Do not use this firm of solicitors! I rang only to leave my contact details so that IF my estranged mother is a client of theirs they could contact me on her death. All the other solicitors firms I spoke to said, quite rightly, that they couldn't tell me whether my mother is a client of theirs or not, but if I left my contact details they could put them on file if she is their client. The young lady on reception rang me back to tell me that her more senior colleague had said it was ok to confirm that my mother is not a client of theirs, which is a breach of my mother's confidence. This information should not have been given out. I was also given incorrect information because either the information I gave the young recpetionist had not been realyed to her more senior colleague correctly or they had misunderstood what they had been told. Either way not great and very unprofessinal especially considering they are dealing with legal matters. They need to listen properly and get the information correct.
Oct 29th, 2022

AVOID using this company. Shocking service in the context of a property sale and purchase. Slow response, and an archaic and out of date way of working. I was only given direct access to my designated solicitor 2 times. Due to the delays in service many issues with the property purchase went unresolved and unchecked. Rude, ambivalent staff who seemed surprised at requests for information even on the day of completion itself. Over 5,000 for the privilege. Never again.
Nov 16th, 2021

Positive: Professionalism, Responsiveness
Aug 8th, 2021

I have had a terrible first (and last) experience with Pengelly and Rylands. I nearly lost the sale of my house because, the solicitor i was allocated, was not answering emails or returning phone calls from Myself, Ashford Borough Council or from my mortgage adviser. I resorted to copying the Managing Director into emails, no response from him either. The receptionist is extremely blunt and unapproachable too. Then to rub salt in, approximately one month after completion, then an assistant solicitor from the firm, thinks it is acceptable, to ask me to pay an additional fee of 95! I paid the balance in full and have a receipt for it. I even confirmed with the solicitor at quoting stage, that their would be no additional fees from the quoted amount. In my experience Pengelly and Rylands are unprofessional, poor value for money and the customer service is disgraceful. I was warned against using them, but ignored the warning and i learnt the hard way.
Apr 8th, 2021