The Telford Whitehouse Hotel

Apr 24th, 2023

Good points: Locations okay, I only needed for a one night base. Bed was comfy. Room was relatively big. Bad points: Pillows are awful might as well just sleep without them, asked for a couple more and never saw them. Hair on the beds. Too much red. Shredded curtain edge. Ridiculous draft from window. Major issue: 1. Booked as ideal for purpose and they had a bar&restaurant... I contacted day before to discuss room changes and was told breakfast was unavailable due to the hotel changing over hands. Granted, money was deducted from total for the included breakfast. Arrived and wasn't made aware prior to arrival, on said phone call the previous day, that the entire restaurant and bar was closed completely. Was told by the desk member that it had be put on the website regarding the closure and that all restaurant related things, were taken down... looked when I got into the room & everything was still being advertised on there. We wouldn't of booked and arrived if we were made aware there was nothing, only takeaways. 2. Your front of house goldfish... that poor thing in a small cylinder with only stones. Cruel. Food & drinks: There is none. Mini fridge & vending machine. Oh, but they do have 80-90 takeaways nearby.
Apr 1st, 2023

(Translated by Google) I recommend to everyone. Newly built building. You can find everything in the area. It has a large parking lot. (Original) Ajnlom mindenkinek. j pts plet. A krnyken minden megtallhat. Parkolja nagy.
Mar 29th, 2023

Booked here as we came by train so wanted somewhere that did food on-site. On arrival we were told there hadn't been any food available since before Christmas. No evening meals or breakfast, despite it all showing on the website and on banners in the hotel. When we went out for food, we asked if we could have a hairdryer as both rooms didn't have one, the receptionist said yes just ask on your return. On our return we were told we could only have one if we left a ten pounds cash deposit each, we only had cards so asked if they could take the money and refund the following day. We were told this was not possible. It was late and we didn't have a car to go and scout around for a cashpoint. I think their information about what is and isn't available should be made more clear.
Mar 29th, 2023

A nice looking frontage to this hotel and plenty of designated parking available. We had booked for 5 nights with breakfast and evening meal. On arrival we were told the restaurant is not open so no food available at all! The rooms are very tatty with mould everywhere, stains all over the carpets and sofa bed. The sofa bed had definitely seen better days. The bathroom was grubby and mouldy with an almost fully scaled up shower head over the bath. Staff were not really that helpful, but what could they do about the closure. Stayed for 1 night and then all 9 of us booked rooms at another hotel about a mile down the road. If you are after a very cheap no frills uncomfortable nights sleep on a 20yr old mattress that only felt like it had metal springs left inside it, then this is yhe place for you. If you are after a comfortable clean stay then I would suggest you look elsewhere
Mar 28th, 2023