Ernest Jones

Could not recommend this Ernest Jones shop enough to anyone looking to buy their wedding rings. The jewellery is beautiful but the customer service we received was absolutely next to none. Simon was so knowledgeable, patient and attentive throughout the whole process. Not once did we feel pressured or encouraged to buy something we werent sure on, we spent almost two hours sitting there going back and fourth and he never grumbled or got fed up of us. His knowledge on all things jewellery was brilliant, from the cut to the style of rings he could tell us everything. When I popped in with my mum to just browse styles I had no intention of actually buying something, but because of Simon me and my fianc went back the next day and brought our rings. Thank you so much Simon for making the experience an enjoyable one, we left feeling on cloud 9.
Mar 23rd, 2023

My partner and I visited today to buy our wedding rings. The lovely lady that served us was Michelle and she was so nice. She spent a lot of time with us, even making suggestion I had not even thought of , which ended up being our purchase. There was no hard sell, made us feel comfortable and even suggesting we went off to have a walk round to consider options. This allowed us the space to comfortably make a decision. We laughed and chatted and it was a really lovely experience. Thank you so much Michelle, all the best to you and yours
Apr 26th, 2023

I recently purchased a piece of jewellery from the shop. I was truly impressed by both Janine and Michelle who served me. Nothing was too much trouble. They were polite, friendly and very helpful. They are without doubt a credit to Ernest Jones. Their customer service was excellent.
Apr 18th, 2023

Alison is an absolute diamond of the store in Telford, she was super patient and was able to provide all the help needed to come to the best decisions. She made us feel at ease and was confidently able to answer any questions that we had. She is totally professional and a credit to the store.
Apr 2nd, 2023

Served by Alison. Fantastic service and a great help.
Apr 1st, 2023