Hadley Dental Practice

A rare and outstanding dental practice. From reception to the Dentist Raja, the whole experience is amazing. Certainly the best Dental practice we have ever been to. Trustworthy, knowledgeable and friendly. Highly recommended
Apr 25th, 2023

I visited this dental practice to have my wisdom teeth removed in June after a long wait. I was really happy with how everything went and was told to call up if I had any problems and Id be seen. 2 weeks later I had to call up as my stitches still hadnt dissolved. The women I spoke to at reception told me that there was nothing they could do as the NHS contract had ended and I had been discharged back to my dentist. This being said they must have a duty of care to there clients as they had done the tooth extraction! I was told to call my dentist which I did and they told me I would have to pay to have my stitches removed as it wasnt done at the practise. After a dispute on the phone where I was spoke to in a very abrupt manner I was told to call the following Tuesday to see if the dentist would agree to see me even though she told me if there was a problem she would see me when I have them removed which I did. I was actually shocked at the way I was spoken to on the phone on the Tuesday due to rudeness, I was offered an appt for the Wednesday the next day at 10.10am which I couldnt make due to work commitments which I clearly explained. I was then offered appointments way in the future in august and September which totally defeated the object of my call as I had then had the stitches in for 3 weeks at this time as needed to be seen to have these removed. I was told what do you want me to do about it, that I was refusing appointments and the dentist was doing me a favour seeing me anyway. I explained I would have to pay for my appointment if I had my stitches removed elsewhere to be told well if thats the way it is thats how its got to be. The manner in which I was spoken to was really upsetting and I was so shocked at the rudeness when Id been told to call if I had problems. After another heated discussion I was told to come at 8.50am on the Wednesday. I arrived at the practice on Wednesday morning to be told that I couldnt have my appointment as the dentist was ill. I had no phone call to tell me that my appointment was cancelled after Id drove all the way there. Why couldnt they call me? I have now been forced to pay privately to have them removed as they have been in for so long. Its a shame as like I said previously I was very happy with my extraction but the after care provided via reception was awful. I do myself have my own business in the service sector and I wouldnt dream of speaking to my clients the way I was spoken to especially if they were seeking help after a service I had provided myself.
Jul 29th, 2022

My father whos 88 suffers from COPD, Arthritis, Prostate and Kidney problems was denied use of a toilet so we had to leave. Anyone who suffers like this knows that its embarrassing. My own dentist is much more accommodating to the needs of their customers. Dentist is ok though their toilet should be cleared of storage to be more accommodating to patients and take their needs into account particularly as theres no public facility in Hadley.
Jun 12th, 2022

Wouldnt even give this place a one star! I was registered in 2018, I tried calling to cancel my appointment as I was on holiday at the time. Because this place DOES NOT HAVE AN ANSWER PHONE, they took me off their list. After having my wisdom teeth come through and in amounts of pain I called them up to make an appointment they informed me that theyve taken me off their list and they arent accepting any new patients.
Oct 15th, 2021

Dec 7th, 2020