Co-op Food - Donnington

Always friendly and helpful staff, easy to find things making quick stops better, never really rammed, may have 2 or 3 in a queue, any bigger the staff are quick to reduce it.
Apr 11th, 2023

Used to be a handy shop to get the odd things in the week such as milk, tobacco etc but Im now completely put off due to their dire customer care. When paying at the checkout it all went through, my partner was there on my behalf. He had to go back in with my card as they said it hadnt all gone through and he had to do the transaction again. This time he was told it was successful. Upon checking my bank statement online they didnt just take one payment but 2! So I contacted them and asked them to cancel the one pending transaction as they had made an error as a duplicate payment was taken, refused to help me with this until the money exited my account and told me to contact my bank. Contacted my bank and they said if I could get an authorisation code to cancel the one pending transaction from co op they could help me. Asked co - op for this and they refused to give me one saying they dont do this and cant cancel it their end, my bank said they shouldve been able to do this. So after a very poor customer service, I explained everything to my bank over the phone and they eventually helped me right there and then! One of the poor excuses was that multiple people had experienced the same issue on the same day because they had technical issues and apparently couldnt find my transaction and it was coming up as 0 but were more than happy to have my money. Robbing c**ts
Jan 21st, 2023

Oct 16th, 2022

Lovely store, nice and spacious and very clean.
Sep 13th, 2022

Handy for local shopping and good opening hours ( open daily from 6am to 10pm ) where you can really find everything we need in our lives, free cash machine, The National Lottery, The Health Lottery, PayPoint, top-up point, Amazon Hub, DPD Pick-up point, Costa Coffee machine, instore bakery, hot food stand, The Salvation Army clothing&shoes donation container, large car parking ( up to 1 hour free the Co-op customers parking ), good range at the best quality of fresh vegetables, items for general household use, alcoholic beverages, wine, spirits, soft drinks and chilled goods for sale and even more than we could imagine and the staff are very friendly and helpful especially Claire
Aug 3rd, 2022