New Lotus

I've always loved this place but the only thing that annoys me is why have a phone number on your menu if we can't use it to place orders? they just tell you to go the website where you have to pay 50p just to place an order. Feels like I'm just paying to run their website and I like to telephone my orders. Society has become distant enough since covid and I don't use just eat because they rip off both the customer and the restaurants. I'm actively trying to support local restaurants directly and it just seems insane they won't take orders on the phone.. why pay to have a phone line if we can't use it to make orders? I'm just saying it's nice to speak to a human after society pretty much avoided itself for 2 years. The food is always amazing though and I cannot fault the quality
Apr 29th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Spare Ribs, Beef Foo Yung, Beef Chow Mein More
Apr 23rd, 2023

Mar 14th, 2023

This Chinese was our regular for ages with multiple orders a week. We have had a issue in the past that was resolved. This eve our food has been delivered and its all cold. I have called the restaurant to be met with abuse and telling me that no one else complained tonight. He then told me he would replace the order but would not accept future orders from us. Disgusting customer service considering the amount of money we have spent here. Seems they are all take take take. Highly recommend people avoid this Chinese and go else where
Mar 1st, 2023

Answering the phone and walking off half way through me ordering was more important than my order. Whatever happened to old fashioned customer service? Rude at best, won't get a second chance.
Feb 27th, 2023