HSBC Bank

Not enough staff on duty . When finally Seen staff member unwilling to help as we close in an hours time .
Mar 29th, 2023

Sper service. Thanks
Mar 26th, 2023

The main HSBC branch in Telford and you don't have a cash desk?! It's a joke. What am I supposed to do now?! Drive to Shrewsbury or Wolvo? I will just swap banks. They only redeeming factor for this branch is the staff are absolutely lovely, brilliant staff.
Nov 12th, 2022

What a bank that closes it's only cashier desk !!! A faceless bank that doesn't care about its customers, business or personal, who actually take cash. Appalling customer care. Closed all other branches and can't maintain a single cashier. A penny pinching bank, more worried about appeasing China, than looking after Hong Kong refugees. Sod your machines!! I am going to close my dealings with you.
Apr 19th, 2022

My wife and I have been HSBC customers for more than 40 years - mortgages, loans, investments savings, business and personal accounts - but for the last 11 months we've had a very frustrating time attempting to resolve an issue through call centres and via emails without success. In desperation we decided to try face to face contact with another human being. Our own branch was closed (Covid) so we visited Telford Town Centre where we were introduced to a charming, patient and pragmatic lady called Helen. She listened sympathetically as I droned on about the exprience, asked some questions, went through the files, evaluated the situation and very quickly resolved it to our complete satisfaction, restoring our faith in HSBC. A big thank you to this lady for your 5 star service. We can thoroughly recommend human beings over algorithms every time.
Dec 25th, 2021