Energy Care

Jun 29th, 2022

Great service. Answered the phone at once, said someone would be round the next day; plumber arrived on time, explained the options, made the fix.Job done.
Jun 14th, 2022

Jun 4th, 2022

Won't ever use this company again. Asked for new bath taps to be fitted and plumber replaced sink taps instead and left us with a leak we didn't have before.Threw a rubber seal down the loo and ruined our bath panel.
Oct 29th, 2021

Terrible customer service, I was recommended energy care by the agency selling my parents property, at first the man I spoke to was helpful (for one phone call only) but after he had performed the initial service (gas safety check) and told me about the issues that were wrong, he was impossible to get hold of, and whenever i spoke to him I was made to feel like an inconvenience. Plus I am not convinced that I the company did not replace something that didn't need replacing, I have no proof of this but not living locally to my parents, all I can say is that the programmable RF room thermostat was working perfectly when I was there the week before but was then told that it wouldn't switch on and needed replacing. Either way, my issue is with the rude customer service. The man I was dealing with knew that the exchange and completion of my parents property was waiting entirely on receiving a confirmation of work completed from him. I had to chase several times to get this confirmation and when it finally arrived it was an invoice attached to an email with not even a word said in the body of the email. It just summed up my general experience with them and left me with no faith in their service.
Feb 25th, 2021