Claims Consortium Group

Avoid like the plague. Absolutely atrocious service. If your insurance company uses these guys move insurance company! We claimed through them after getting quotes from private contractors 5 different contractors said the work would cost between 3k-7k. Their assessor said the work would cost 500. They tried to strong arm me into accepting this as a settlement. When I asked them to complete the work through their contractor, if they could do it for 500. 3 months later they keep saying they are waiting for costs to come through from their contractor, who is hiring a specialist (probably 500 just to make an assessment!). This company is fraudulent and I will be complaining about them to the Ombudsman.
Apr 26th, 2023

I am so disappointed. This group was tasked with finding a repair for the track pad of my laptop. I got the 'fixed' laptop back and there was more damage than it started with. The screen now has significant bleeding on it. The case came back broken, and there are now scratches on the screen. I received the laptop back after a month of waiting, to find all of this. I am now 2 months later WITHOUT ANY RESPONSE after chasing Claims consortium countless amounts of times. I am quite frankly fed up of this. Avoid.
Apr 2nd, 2023

Absolutely abismal customer service. Queries by email are simply ignored, or a reply is sent several days later which does not address your concern. The staff on the phone are rude and you will generally be on hold for over an hour. If shopping around for a new insurance policy, try to find out if the Claims Consortium Group handle their claims, and if so then do not take out a policy!
Mar 6th, 2023

Feb 12th, 2023

Absolutely the WORST company I have ever had to deal with. Their customer service is a complete joke. They wrongly deducted excess from our pay out, as it had already been paid. The lady who was our "claim handler" spent most of the time (6 months) off sick meaning no one was able to gain access to our claim to send or receive reports and important info regarding our claim. Everyone I spoke to about getting our pay out (needed urgently to pay contractors) said they would escalate the matter and mark it urgent and apologised for the delay.. weeks layer still nothing was done. This cycle went round about 9 times. They never reply to emails, they never let you know if there is a problem unless you phone them and someone else tells you what they can, but don't have all the info because they aren't the claim handler and the normal lady is off sick AGAIN. All the good reviews I've seen on here are from the people that work for the company... I'm yet to see an actual happy customers review..
Apr 13th, 2023