The Secret Spa
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The Courtyard, 94 Church Rd
Tarleton, eng PR4 6UP - (177) 244-6534
Hours
Chamber Rating
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Michelle gates
Feb 12th, 2022 -
Kate Turner
Dec 17th, 2022 -
Lisa Labrey
Jun 7th, 2022 -
Kristin Hodgkinson
May 1st, 2022 -
Lisa Burke
Feb 22nd, 2022
Contact Info
- (177) 244-6534
Questions & Answers
Q What is the phone number for The Secret Spa?
A The phone number for The Secret Spa is: (177) 244-6534.
Q Where is The Secret Spa located?
A The Secret Spa is located at The Courtyard, 94 Church Rd, Tarleton, eng PR4 6UP
Q What is the internet address for The Secret Spa?
A The website (URL) for The Secret Spa is: http://www.shhspa.co.uk/
Q What days are The Secret Spa open?
A The Secret Spa is open:
Thursday: 9:30 AM - 9:30 AM
Friday: 9:30 AM - 9:30 AM
Saturday: 9:30 AM - 9:30 AM
Sunday: Closed
Monday: Closed
Tuesday: 9:30 AM - 7:00 PM
Wednesday: 9:30 AM - 9:30 AM
Q How is The Secret Spa rated?
A The Secret Spa has a 4.8 Star Rating from 29 reviewers.
Hours
Ratings and Reviews
The Secret Spa
Overall Rating
Overall Rating
( 29 Reviews )
Kate Turner on Google
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Lisa Labrey on Google
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Kristin Hodgkinson on Google
Ill summarise what happened and you can decide for yourself. Needless to say, I will never return or recommend the spa to anyone. I was treated poorly by the owner who is unprofessional and left me feeling pressured and upset.
A friend recommended the spa after her sister had a good nail treatment here a few years back
Booking with Elpi was difficult and I was steered to choose a different package than I wanted for a massage, facial and head massage
The day spa was tricky to find as Google Maps takes you to a different incorrect location on the map
The venue was okay, reception area was modern and treatment room okay
From start to finish during my massage there was building work going on below/around which was hammering, drilling, banging etc.
The therapist was lovely, she tried her best to quieten things down and left the room twice during my treatment and it only got worse
My second treatment was cancelled by my therapist due to the all the noise and disruption
I was offered 20% discount on the massage (60 down to 48) for what was a disastrous experience
I declined and asked if this could be adjusted due to the issues, expecting to pay 50%
Elpi arrived, explained the issue with workmen in another part of the building, told me it was out of her control but she would comp the whole cost
However, Elpi pressured me into rebooking for the whole treatment and launched into a monologue about the pressures of COVID on a micro business
Before leaving, I rebooked for part of my treatment and said Id sleep on things before rebooking the whole thing
Then 2 weeks later
Out of nowhere I received the attached message. I was speechless!
I responded saying how I felt upset at her approach and felt pressured into rebooking
I also highlighted that running a day spa in a multi-use building shared with other businesses which puts building work outside of your control isnt the best approach.
As far as Im concerned, The Secret Spa should be a better kept secret.
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Lisa Burke on Google
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Michelle gates on Google