The Penny Black

Poor food quality, bad staff. I went here with my family, on 21/4/23. Everything was going well until, our food came. When we ordered our food, my cousin asked for the chicken and bacon burger. When it came, it was the cheese and bacon burger, which was different to what my cousin asked for. Naturally, my aunt, (the cousin's mother) kindly asked for a refund. When this was asked, my aunt was met with the waitress saying, she couldn't change the burger, OR give us a refund. May I add that the waitress was rather rude when saying this. Obviously, my aunt was mad and went up, and asked to speak to someone else. Then another waitress, was saying she was really sorry about this, and thanked her, for her kindness. Then eventually the rude waitress came back and gave us our money back. Another thing that was also an inconvenience, was when I got my food. It was exactly the way I wanted it, except it was rather poor in quality, and the burger I ordered was burnt. Also the mash potato was rough and, cold. I would definitely not come back again
Apr 24th, 2023

Apr 18th, 2023

Apr 17th, 2023

Smothered chicken,small tuff worst I've had anywhere.
Apr 15th, 2023

Apr 15th, 2023