Costa Coffee

Well visited this Costa inside Next for the first time with my parents and 2 young teenagers just for drinks. We queued up for about 15-20 minutes. The staff looked like they weren't very happy with no smiles whatsoever. They all looked very flustered and fed up. When I was served, the young lady was very polite when taking the order. My latte wasn't very hot it was just ok to drink straight away, I also paid extra for cream and marshmallows but my son said they wasn't any marshmallows in his drink and I wasn't queuing back up to take it back. I think they needed more staff so that we wouldn't have to queue for so long, so like someone to just do the food orders for each till, 2 people on the tills and then 2 people doing the drinks for each till.
Feb 19th, 2023

Apr 15th, 2023

Went in today to order a coffee and some food while my children ate a Greggs sausage roll. While my partner was in the queue waiting to order, myself and 2 small children we kicked out because we had a Greggs sausage roll. We were told that even though we were purchasing something they weren't allowed to eat something that wasn't purchased there. It was a new policy brought in my the new manager. Will NEVER set foot in a Costa again just out of principle. My children 3yrs and 11 months had to sit in the car just to eat a sausage roll, ridiculous!
Mar 15th, 2023

Slow service ran by kids!!
Mar 8th, 2023

Disappointing. No ice so cant serve any cold drinks. No cream left for hot chocolate, no tiffin or shortbread. Nothing left. Visited at 1pm on a Sunday. Staff didnt know how to make spiced apple tea and pulled a face when asked to make one Parking: Usually quite good but last few weekend dont seem to have anything left and run by staff who dont know what to do
Feb 22nd, 2023