Hertz - London Stansted Airport

I had a problem getting a car from another provider. They refused me. Issue with my none UK driving licence. Even though I live in the UK. Hertz car hire sorted my problem. So helpful and pleasant. And a great cat. Will be using them again. Thank you.
May 2nd, 2023

Very poor service. They overcharge my too elderly parents for damage on their rental car that didnt happen. They now have to waste hours of their time trying to sort it out. Highly disappointed in hertz. Update - Hertz has responded and told me to reach out to them. So far I havent been able to get a hold of anyone and no one has returned my calls or emails. Months later this issue is still ongoing. Judging from the comments this is a repeated issue. They don't respond. They say one thing on the phone but send an email saying something else.
Apr 27th, 2023

Long time Hertz renter. First bad experience. They charged me 35 pound fee for excessive cleaning after a 6 week rental. The photo they sent me to justify the cleaning is attached. I asked for specifics regarding what cleaning the 6 week rental included and what the special cleaning would actually be. My email was ignored. Would not rent from Hertz Stansted again - beware they will charge for normal useage / wear and tear. Will dispute charge with credit card co.
Apr 22nd, 2023

Bad experience once again. At pick up the car was dirty - ok, no problem for me, I'm not picky. I returned the car and it was inspected as ok..."all good Sir" Now, 3 weeks later I get a bill for a tire damage (225 pounds). The "evidence" photos shows the car in a different space and with more mileage than when I left. I recommend to use one of the other rental services in the same location.
Apr 19th, 2023

Very nice and kind, I was upgraded free of charge for an automatic car.
Mar 31st, 2023