Europcar Stansted Airport

(Translated by Google) Excellent attention from the staff who attended me at Standsted Airport. I rented the car I needed quickly and it was very useful to me during my stay in the UK. Delivery to the town of Manchester Airport easy and fast. Just park on the spot and deposit the keys in the mailbox. Thank you. (Original) Excelente atencin del personal que me atendi en Standsted Airport. Alquil el auto que necesitaba rpidamente y me fu muy til durante mi estancia en UK. La entrega en la villa de Manchester Airport fcil y rpida. Slo estacionar en el lugar y depositar las llaves en el buzn. Gracias.
May 4th, 2023

(Translated by Google) Be very careful in this office, they deceived me. They tried very insistently and in an unpleasant tone to get him to hire a higher-end car (Mercedes) for which he had already prepaid with fully comprehensive insurance. As they did not succeed, they incorporated extra personal and road insurance into the contract without informing me. I made it very clear that I did not want any additional expenses of the prepaid and they gave me to understand that I paid the fuel deposit and the finance. But they tricked me, because I was actually paying for the extras and I made the mistake of signing the contract without reading it. I just trusted what they told me. When complaining, Europcar naturally reminds me to sign, not just one contract, but two. For this reason, Europcar Spain says that it ignores the claim because the office has the signed contracts. Regrettable. They have decided that this is the way to treat their customers. And they are not ashamed. Extension: I have sent a second claim based on your response requesting more information. There are plenty of reviews on Google and TripAdvisor where the same thing is warned. I know They include extras in the contract when verbally I know they say there aren't any. Gentlemen of Europcar, this can be a continued fraud and a crime. Will they continue to look the other way when it is denounced? (Original) Mucho cuidado en esta oficina, a mi me engaaron. Intentaron con mucha insistencia y un tono desagradable que contratara un coche de gama superior (Mercedes) al que haba prepagado ya con un seguro a todo riesgo. Como no lo consiguieron, incorporaron sin informarme un seguro personal y en carretera extra en el contrato. Dej muy claro que no quera ningn gasto adcional de lo prepagado y me dieron a entender que pagaba el depsito de combustible y la finanza. Pero me engaaron, porque en realidad estaba pagando los extras y comet el error de firmar el contrato sin leerlo. Simplemente confi en lo que me decan. Al reclamar, naturalmente Europcar me recuerda que firme, no solo un contrato, sino dos. Por ello Europcar Espaa dice que se desentiende de la reclamacin porque la oficina tiene los contratos firmados. Lamentable. Han decidido que este es el trato que hay que dar a sus clientes. Y no les da vergenza. Ampliacion: He enviado una segunda reclamacion a partir de su respuesta de peticion de mas informacion. Hay multitud de reviews en Google y TripAdvisor donde se advierte de lo mismo. S Incluyen extras en el contrato cuando verbalmente s dice que no los hay. Seores de Europcar, esto puede ser un fraude continuado y un delito. Van a seguir mirando hacia otro lado cuando se denuncia?
May 4th, 2023

(Translated by Google) Great service that you obviously charge handsomely (Original) Ottimo servizio che si fanno ovviamente pagare profumatamente
Apr 27th, 2023

If I could give a zero I'd do it. We have been extra charged for a damage we did not do. Very bad experience, I'll not rent again with Europcar.
Apr 27th, 2023

Wasn't aware keddy same as Europcar not a sign to be seen, had to ask where keddy was only to be told its same as europcar then lost about 50min collecting car..although staff who served me was in training but polite..car was 2yrs old with 55000 miles and a long list of previous damage noted on the paperwork..not terribly clean either..not sure what impact these reviews mke on customer service, i think the culture nowadays is to accept a percentage of poor reviews mixed with clever billing in the terms and conditions to keep profitable. .also car hire in Spain is approx 8/day malaga airport for 2 week in june..!!!
Apr 26th, 2023