Flogas Leicester Head Office

My contract was up for renewal-been with flogas for the best part of 15 years plus as they took over my previous suppliers-they came back with a extortionate cost-they never responded to my emails. So we went to a third party lpg save and they came back with a far better price-however it was with flogas.I put a order in on 19/3/23 tank at 20% with a lead time of 14 working days last day being 02/04/23. i phoned Friday 31/3/23 to be told it would be delivered Sunday-no show-phoned Monday and Tuesday this week and still have no date and our tank has less than 10% gas. I would have moved to another supplier and strongly recommend staying away from Flogas.They have doubled their prices and however their customer service is shocking.Sadly there are only 3/4 key suppliers in LPG and us customers cannot go anywhere else.
Mar 18th, 2023

Ordered gas 17 th of jan ,we are on priority because we have elderly and disabled live with us ,was promised 26th feb no show after numerous phone calls they promise to phone back never did every time iPhoned they used the excuse that tree tanker had broke down although I seen it on the next street ,after having a long discussion with customer services because I had run out of gas no heating hot water or cooking facilities ,they promised it would be delivered today just come back from 12 hours caring no gas again 3rd delivery date Im absolutely worn out keep having to phone ,already put a complaint no one emails phone s or updates you flogas you need to sort your business out disgusting service
Mar 12th, 2023

Retired mother currently freezing at home with four grandkids. No hob, no heating, no hot water. Company broke its own rules on delivering gas for priority customers.
Jan 4th, 2023

Good.
Dec 30th, 2022

Shabby customer service
Dec 6th, 2022