Brentford Group Practice

Let me start by saying that the doctors here are some of the best I've ever had. Dr Tanner and Dr Moss in particular have always been super helpful, always attentive and empathetic towards any situation. I couldn't give them enough stars. However, there are definitely frustrations around availability here. It's very difficult to get an appointment - and often you have to have an appointment because you're forced to go through a medication review every so often (I'm sure this means a lot of unnecessary appointment bookings but it's probably a legal requirement). Messages sent are done in a way that's one-way communication, so very difficult to get in touch with the doctor. In summary, the practice doesn't seem to be run in the most efficient way - but perhaps it's hamstrung by the rules and regulations of what they must do these days. Frustrating though when the doctors themselves are excellent!
Mar 1st, 2023

Holding music is enough to make anybody Ill, however at this point Ive built such a great relationship with the dial tone and intercom person its a joke, for the giggles, I called and walked in the surgery and sat and watched them wait for the call to ring out, the receptionists all have 0 clue
Apr 11th, 2023

Dr K Sidhu not sure how you can be classed as a doctor as I have never felt so belittled and made out to be a liar in my life yet you have a duty of care as a health professional but smirked and rolled your eyes at my health concern for the second time. Brentford Group Practice I have been a patient of yours for 30+ years and you have had many great doctors such as Dr Lane, Hugh Jones and Tanner but these cover doctors such as K Sidhu do not do your practice any favours what so ever!
Apr 7th, 2023

Very hard to get gp appointment they always say no appointments so very unhappy
Mar 12th, 2023

A big thank you to the reception staff. Over the last couple of months, they have helped me tremendously. They have been so very kind and helpful. Thank you ladies.
Feb 4th, 2023