Eastcott Vets Swindon Clinic & 24 hr Vet Hospital

Ollie was looked after and treated amazingly. I would highly recommend using this vets we were referred here by our own vets.
Apr 30th, 2023

Apr 25th, 2023

Horrific! First quoted 2 - 2.5k for tests initially, this went up by another 500 in the next breath. After stressing that my dog needs careful handling due to a past experience with a different vet I was assured that they would use a mild sedation to keep him calm during one test. I was then called 3 hrs later to say they couldnt do the test as he got so stressed he collapsed, turned blue and they had to do an emergency intubation. Not only was I STILL CHARGED for the test they couldnt do, it was admitted sedation wasnt given until after they traumatised my dog AND due to the stress they didnt think they could bring him out of GA alive and one of the suggestions was he was put to sleep!!!!! I had to insist on being there to help bring round my own dog to keep him calm. My dog was also branded as aggressive due to him showing his dislike of his treatment by the staff. I am a canine behaviourist and work with aggressive dogs, any animal if not treated with respect will show you with their own behaviour they are not happy. I will not be returning for his check up in 4 weeks time for more trauma. Absolutely disgraceful treatment of a dog that they were warned needed careful handling. I am now 5,600 lighter and paid for a test that was never carried out and nearly lost my dog due to their negligence.
Mar 2nd, 2023

Nice people and professional services
Feb 25th, 2023

Absolutely has to be the worst experience of my life. They are only interested in money and only bothered once I put a formal complaint in. The receptionist was only interested in taking payment while I was with my sick dog. Also she happened to be the most uncaring person I have ever met. The neurologist didnt communicate very well. He even suggested putting my dog asleep over the phone as he had sent me home, saying everything would be fineluckily I had stayed local. So was back there in 5 minutes. He didnt even go through the MRI scans with me that I had just paid 2300 for.only interested in getting payment The letter to my vets didnt make a lot of sense either, Everything was so rushed and even when I had to say goodbye to him , which was a huge shock ( only being 5) nobody actually asked if I needed any help, or just somewhere to gather myself.. Just went straight to what casket I wanted in the main reception area. Then I just drove home in the state I was in.( Not even..Is there anyone we can ring for you?) Nothing with bring my little boy back but what was a horrible experience was made worst by this practice and some of staff. if I could give a zero I would
Feb 22nd, 2023