Ashington Way Pharmacy

I received a call from them 2 days ago for an antibiotic prescription. When I was asked about allergies, I did say I had G6PD deficiency (blood condition) so certain medications can trigger haemolytic anemia, which can make me end up hospitalised and even require a blood transfusion. However, according to the medication label I was given, it is contraindicated against blood disorders, and there is a risk of inducing severe anemia in people with my condition. They had already closed, and I was feeling so poorly with fever and aches that I had to take the risk of taking those antibiotics anyway to get through the night. I did call today in order to make them aware of their mistake, and according to them I did not state any allergies. I asked them to listen to the call recording as I am 100% sure I said it, and they do not record any calls. I do not understand why they say I didn't say anything, they did not apologise or took responsibility of their mistake. Also tried to correct me in regards to anemia (asking if I had anemia, when I was saying that can be severely triggered by their medication) and my condition. I felt they did not want to take any responsibility or assume their mistake, even if my intention was to make them aware of this condition. Even if my accent can be harder to understand, it is vital to understand allergy information.
Mar 26th, 2023

I dont want to leave any stars for this place, they are horrible! They called me yesterday to tell me i have to bring in my son, they will have a look at him as he is suffering from tonsillitis but the doctors was fully booked. Told him that we are going to SA can i bring him im in the morning before we fly, my husband took him this morning and the person who is doing the prescription is not in? So my quetion to this pharmacy is why the F@#& did you tell me to come in then! I think they need to learn how to communicate properly!!!
Mar 6th, 2023

Hung up on me... how rude is that? First wasted my time by telling me to phone when they were never going to help, then hung up...
Oct 19th, 2022

Helpful and friendly staff
Jun 29th, 2022

I have been with this pharmacy for a very long time, it used to be good but lately it can hit or miss, I asked about a health check there as I have had these in the past, admitted I had to cancel twice due to illness ,but definitely wanted one done, they said that was fine , then the machine broke ,and still not mended that was from may, I was told by a lady there when I enquired to see a gp really in these days when it's hard to get a appointment!, also medication is never on time , I know covid etc has a part to play,but I am sure the machine could of been mended a lot at, also there have been times you can be waiting to be served and people have seen you then disappeared upstairs update I rang the pharmacy today to ask if the over 65 flu jabs are ready for my husband to have one. I was told by the man they are now in and that he can have it today as long as it is not between 1pm and 3pm . Which was fine. We went down at 12.40pm only to be told they couldn't do it as lack of staff, I then told them I was told it was OK to come down as the ma n said so. I spoke to a rude lady and told her Ithat I was told to come down for the flu jab for my husband. She said some one phoned in sick so she can't do it . I said then the man should of told me this ,instead of a wasted journey, then she said she could do it if we waited a hour !!!. This pharmacy as hone down hill. Where is Robert he was good. If he has left bring him back .we were disgusted with this. I am going to move elsewhere
Oct 16th, 2022