ASDA Pharmacy

Apr 14th, 2023

Worse and worse each month! Waiting at 7.40pm for a prescription thats been with them for a week, get the shutter closed right up to where Im standing, assistant serves 4 people around me after taking my name. To be fair is the level of service I think all customers have come to expect having waited in the queue with many like minded people for an hour on a previous visit and a further 20 minutes after asking for my prescription for nothing to be ready at all for me!! Staff are rude and clearly dont want to be there, have witnessed them being rude and impatient with customers asking questions. Ringing ahead on other occasions (if the phone is answered, which is rare) to be told your prescription is ready to collect and reassured that it is picked and ready you would assume you may be spared the horrendous wait times and customer service? Incorrect, it appears the standard answer is yes its ready to collect but does not mean that at all. One star is generous, couldnt possibly get much worse could it? We will see next month!
Mar 30th, 2023

Takes 30 minutes to sort one prescription out. That is a bit long to ask people to wait when it's 630pm, not like it's rush hour as such
Mar 26th, 2023

Went to collect prescription 2 days after sent to them. Waited over 30mins to be told they don't have the medication. Staff unhelpful and frankly rather rude. Now have to find somewhere else to get prescription. Definitely won't use again. Need to train staff in customer service.
Mar 22nd, 2023

Everytime you to here, even if the prescription was handed in a week ago. They say 15 minute wait. The member of staff who opened on Friday was extremely rude. 10 minutes late opening, rocked up on her phone and seems annoyed there was a queue of people. Said my medication wasn't there so I phoned the doctor who confirmed yes it is there so now I have to go back yet again to try receive my important medication which I have now been three days without. Terrible customer service.
Mar 8th, 2023