Allen Ford Swindon

Bought a brand new Ford Kuga st line - from the beginning, battery issues started, had it in for a look over with the service team, car didnt get looked at at all, no call to let me know they couldnt look at it. Once I actually managed to get through to them they Kept telling me it was down to a dashcam I had installed, spoke to technician who installed camera, bearing in mind he has installed hundreds of cameras on Fords and no issues with others and he said definitely not the dashcam. Went back to Ford, they then said it was a software update that needed to be done. Got no update when the car was ready, and had to keep calling just to get through to voicemail, called over 20 times! Eventually got through. Car is now in again as its been recalled, same issue with battery remains, all they are apparently doing is recharge my battery ahah! dropped it off at scheduled time, reception told me they would call me by 5 when its ready to be picked up. No call again. Called another 20 times, eventually got through at 5:40pm Only to be told it hasnt been looked at all because the parts arent in!!!! Sorry I will just get my crystal ball out and guess that you havent looked at it! And go without a car over the weekend. Apparently parts will not be in tomorrow either. Brilliant. I cant collect the car so they offered delivery, fine by me as long as it is actually being delivered tomorrow! So we will see. But fed up with service department at Allen Ford Swindon! No communication between teams at all! Didnt think of telling me parts werent in when I actually dropped car off! Wont be seeing me back at Ford after this. Im not the only one fed up with the service department, a lot of other people who have been to Ford have had similar experiences. Clearly not enough staff in reception and no communication skills at all!! Oh I have also emailed some sort of manager who reception gave me an email for, to complain the first time round for the crappiest service I have ever had with Ford not had a response at all, its been a few months
May 3rd, 2023

Apr 29th, 2023

This is my second new car now from Allen Ford in Swindon Laura has been outstanding again from start to finish of the process. Rob also explains everything you need to know and answers any questions you may have over the fiance or lease agreement you may take out. Thanks again team sure to be back in the future
Apr 29th, 2023

Employees very friendly and knowlegeable.
Apr 20th, 2023

Very happy with the service/mot, the information video is very helpful.
Apr 14th, 2023