Wickes

May 4th, 2023

Ordered our bathroom in October 2022 for a January 2023 fit. Wickes hadn't managed to get their act together to order all the parts, so it held the job up. The fitters did a great job with what they had. By the end of the fit the shower screen still had not arrived so the manager from the show room brought over a temporary shower curtain for the weekend (she forgot to bring curtain rings so at 6pm on a Friday night the fitter did what he could and used cable ties to secure it). The screen arrived to us in mid February 2023. It is still in our garage waiting to be fitted (it is May 2nd 2023). Customer services at Wickes HQ say they have been trying to organise the screen fitting but I cannot understand why a fitter cannot be organised. I found the sales and showroom staff at Swindon attentive when they wanted to sell and make a nice commission from us but they are good at ignoring emails and calls when there is any challenge or issue that needs any kind of post-sale customer care, this was left to the team of fitters when I really don't think it was their responsibility but nonetheless they had the best customer service skills from the team in Swindon. So, by all means buy a bathroom from Wickes because it is good quality and a fair price, but I'd avoid Swindon at all costs or if you do make sure that you have unlimited storage space and patience for a job that won't get finished at any reasonable pace.
May 1st, 2023

Had everything I wanted today. Bit of a queue at the tills and generally looks a bit untidy
Apr 28th, 2023

Apr 26th, 2023

Helpful staff
Apr 2nd, 2023