UK General Insurance
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Building 3, 1 Carrwood Park
Swillington, eng LS15 4LG - (370) 421-4503
Hours
Chamber Rating
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Sid Gurung
Aug 11th, 2022 -
DAVE MARSHALL
Aug 9th, 2021 -
Anthony Rockman
Jul 19th, 2021 -
Michael Collins
Critical: Professionalism, Quality
Mar 28th, 2021 -
CJ
If I could rate a star that is Zero I would. I logged a claim a few weeks ago, the company handling my claim is Davies group. Least to say I'm not sure why your rating is so low but judging from the rating on your page, I can only guess as to why. The handling of my claim has been over several weeks, no feedback, no follow up calls. I tried calling on several occasions where the call handlers answers the call, starts talking then drop the call. No call back, no reaching out what so ever. The moral of the story is, that when your customers pay you for a service, then honor that commitment to giving your customers the service they require. I will be lodging a complaint with the ombudsmen, as companies like yours should not be allowed to give service to customers. There's a reason I pay you 600 pounds a year, but like I say if you want to steal my money and not provide me with a service I indeed deserver I would rather much go somewhere, where my service would be valued and looked after like a proper customer. I find your service and your process appalling. I would advise you to give your agents proper training as they lack key skills in capturing data and processing it.
Aug 9th, 2021
Contact Info
- (370) 421-4503
Questions & Answers
Q What is the phone number for UK General Insurance?
A The phone number for UK General Insurance is: (370) 421-4503.
Q Where is UK General Insurance located?
A UK General Insurance is located at Building 3, 1 Carrwood Park, Swillington, eng LS15 4LG
Q What is the internet address for UK General Insurance?
A The website (URL) for UK General Insurance is: http://www.ukgeneral.com/
Q What days are UK General Insurance open?
A UK General Insurance is open:
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 9:00 AM
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Saturday: Closed
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Q How is UK General Insurance rated?
A UK General Insurance has a 2.9 Star Rating from 16 reviewers.
Hours
Ratings and Reviews
UK General Insurance
Overall Rating
Overall Rating
( 16 Reviews )Sid Gurung on Google
DAVE MARSHALL on Google
Anthony Rockman on Google
Michael Collins on Google
Critical: Professionalism, Quality
CJ on Google
If I could rate a star that is Zero I would. I logged a claim a few weeks ago, the company handling my claim is Davies group. Least to say I'm not sure why your rating is so low but judging from the rating on your page, I can only guess as to why. The handling of my claim has been over several weeks, no feedback, no follow up calls. I tried calling on several occasions where the call handlers answers the call, starts talking then drop the call. No call back, no reaching out what so ever. The moral of the story is, that when your customers pay you for a service, then honor that commitment to giving your customers the service they require. I will be lodging a complaint with the ombudsmen, as companies like yours should not be allowed to give service to customers. There's a reason I pay you 600 pounds a year, but like I say if you want to steal my money and not provide me with a service I indeed deserver I would rather much go somewhere, where my service would be valued and looked after like a proper customer.
I find your service and your process appalling. I would advise you to give your agents proper training as they lack key skills in capturing data and processing it.