Ebbsfleet Specialist Cars

A unique used car customer experience (so far, as the after-sale care continues, as promised, which itself is a reassurance). *In all my years of a lifetime buying used cars, I can say this experience was second to none .* All those familiar tales of dodgy dealers - this is one to trustFrom the first phone call to the final farewell on the forecourt, John Hanna and Gavin - the Managers, Louis - detailer, and all the team were each a delight to deal with on phone and on forecourt! The team earned their stripes - they even took great care to re-apply the stripes on my car after the sale (ordering an original transfer of course, keeping me updated with photos at each step)! You can see the pride and care they take in their work great attention to detail. Craig, the Director, wasnt on site - abroad - however its evident he keeps a close eye on the standards he drives **My detail review - key things to share with any future customers;** Youll notice that each car on the forecourt has *immaculate detailing* from Louis and the team Valeted and pristine as new. Ive not before seen that at any used dealer (in 20+ years). *Brand new tyres* on mine (and not budget ones either), and the alloys were cleaned up too, best I could expect for used. Paintwork detailed to remove any dinks - and were talking a car almost 10 years old. I have experience as a teenager of delivering company cars, and spotting dinks, and my eyes couldnt see anything to haggle on! Straight forward comms - John detailed all the nuts and bolts of the sale and particulars of the paperwork promptly and efficiently. One thing to note - due to the above attention to detail Id advise customers to expect to pay the listed price, as a lot of work evidently goes in to the cars - theyre priced to sell (or maybe my negotiating needs work ) The car was right for me at the right priceAs the customer, be aware of *your* own all-in price, tax and all, and be prepared to pay list price and not be disappointed. The peace of mind is likely worth it! John kept in touch from the first call - even a welcome photo as I rolled in to the forecourt!! Texts to patiently answer my many questions! Photos of my transfer stripes being adorned, and finally a photo of my car under cover ready to be unveiled! What else can I add here oh, yes, John and Gavin promised after-sales care - theyre a phone call away, and each car does come with a 3 month warranty as standard, which had a few good extras too. They pride themselves on repeat customers, upgrading every few years, so Ill take them for their word that the after-sales is as important to ESC as the sale itself. Very happy with the whole experience so far - hence taking the time to write a detailed review!! The car also drives well so far, no niggles, as expected. Thank you once again John and team (wish I wrote down all their names to thank each). Renewing trust in the used car industry. Greatly appreciated.
May 2nd, 2023

What a fantastic experience dealing with Ebbsfleet Specialist Cars. Johan was brilliant and professional in our dealings. Show is clean and all Cars are well kept and presented. Highly recommend the John and the Ebbsfleet team. 10/10
Apr 20th, 2023

Honestly couldnt be more happy, I brought the Mini Cooper convertible, when I came, everyone there was so friendly and welcoming, the car looked brand new and you can tell they really care about the customers and look after you. They pay attention to detail aswell and wanted it to be perfect for me. So thank you so much. And thank you John also as you was so welcoming and kind
Apr 19th, 2023

What a great car sales no pressure tactics let you feel free to look round the car your interested in plus they will answer any questions you may have to ask about the car , make a lovely cup off coffee for you as well plus John and gavin are such great lads over the moon with my car can't stop smiling cheers boys , would recommend you to anyone who wants a honest car sales. Best regards P.Hubbard
Apr 16th, 2023

I brought my new car from Ebbsfleet specialist cars two weeks ago. I am more than happy with my beautiful car and with the wonderful service provided buy them. Thank you. Deborah.
Apr 11th, 2023