Paramount Garage

Second year of using these guys for MOT. This time needed work doing. Unfortunately we had some issues with getting the car in, but the guys were really understanding and patient. Good work and professional.
Mar 16th, 2023

Jan 24th, 2023

Service: Battery
Jan 21st, 2023

Jan 16th, 2023

Appalling and unprofessional! Booked our van in for a few minor things and was given a date and asked to bring the van in for 8am on the day. I asked if possible they could have the van ready for 1pm as we use it for our business, but understood if they couldnt. By 3pm I hadnt heard anything back so I called and was told that they hadnt even looked at it yet! Why ask me to bring it in for 8am??!! No call to say they were running behind schedule! No apologies when I called to follow up nor when I called back to say I would take my van elsewhere. Quite rude in fact and I was just told, were busy, mate! Good for them, but clearly they have no respect or care for their customers as we will now lose another days business having to take our van to a different garage. I guess we should have known when we saw the mess in the very disorganised forecourt and chaotic check in when we dropped the van off at 8am. We chose Paramount for convenience as we live just down the road, but lesson learnt. Luckily there are other more service minded and customer friendly garages in the local area. Disappointing! Services: General repairs & maintenance, Brake service & repair
Feb 1st, 2023