Robinson Jackson Swanley Estate Agents

Big thanks to Michelle and her team at Robinson Jackson Swanley who have just recently sold our property which only took seven weeks to complete from the stage of accepted offer. We were most impressed by their attention to detail, communication and knowledge of the market and local area. If you are looking to buy, sell or rent in the Swanley and surrounding areas then head to these guys as they have been in the area for decades and know the area like the back of their hands.
Apr 30th, 2023

It is so sad that the Sales Office team at the Swanley Branch are let down by a rather sleepy Ebbsfleet Sales Progression Team. Marketing and sales was well handled by Gemma, Zack, Michelle and Matthew. The problems only started when the process was handed over to the Ebbsfleet Sales Progression Team. I chased many times trying to get updates as to why things were not progressing and they would only follow up with the buyers when I made enquiries. I never had confidence that the Ebbsfleet Sales Progression Team were proactively on top things. When I eventually gave up hearing over and over that the buyers were just waiting for their mortgage to be approved, I got on the phone to the Sales Progression Team who after four months exclaimed in a quite surprised tone I dont know whats going on, they havent even got their mortgage approved yet!! I do have some doubts about the robustness of the vetting of the buyers who we were advised had their mortgage offer and deposit in place. To improve things I would keep the sales process ownership with the Swanley Office, as the Ebbsfleet Sales Progression Team did not in my case progress anything . Finally when I explained that I would be marketing the property afresh with a new competitor agent, no attempt was made to keep my business. I would have expected a call to say that they could re-market the property quicker than going with another agent, or that they had other interested leads on their books, or that they could go back out to the other parties who had also made offers, etc. but there was no such attempt. That really surprised me. To summarise, Senior Management need to look at the sales handover process of their business, as I suspect it is costing the branch teams dear. Thanks to the Swanley Sales Office Team for all their work though.
Mar 29th, 2023

We had a smooth and easy process with Jack Robinson during our first property purchase. The whole process was stress free, pretty straightforward and very well managed. From the viewing of the property to putting our offer through, accepting our offer and communicating back to us. They were quite efficient with their own side of things, which contributed to the success of the whole process. I'll definitely recommend them. We now have our first new home
Feb 14th, 2023

Great job done by Matt and the team they helped us all the way through the process
Jul 1st, 2022

Great and supportive service from Michelle , Terri and the sales team all the way through the selling process. Highly recommend
Jun 17th, 2022