Dormex Containers Ltd

Took the money we then waited 2 weeks for a delivery only by us chasing, to then get only half of what was paid for then no response to the emails we have sent - looks like a personal visit to there offices will be required. Absolute shambles of a company and one in which used to be quite good.
Apr 18th, 2023

Initial order did not arrive. Debbie at Dormex ignored requests for help to track it down. We paid for a second order which arrived but no invoice, no receipt, no dispatch notification and again no response to contact. Final order made to tide our company over but again no invoice, no receipt and no dispatch notification. Exceptionally difficult to do business with, and could not find another U.K. supplier for the lines needed. We now prefer to order from China and accept the longer lead times and additional import paperwork.
Mar 2nd, 2023

They used to be Really good pre-covid but this year sadly their customer service has been atrocious. Paid for an order in late September 2022 for an order due in November, in early October I chased it and was told they didn't have the stock they'd be in stock again in early November. I called early November, "sorry they haven't arrived yet we'll send you a refund". Called December to chase refund and was advised I'd receive a refund but the person who does them wasn't in but it'll be done Monday... Monday came still no refund. Called again advised the same... still no refund. Called every week this year and still no refund came. Finally 1st week of March the items arrive out of the blue, no notification, no sorry, nothing. Also, another time I really needed 400 units of a particular bottle as I had an 800 unit order to fulfil so I call to check stock and was told they have 400 units in stock with 30,000 more arriving soon. I and place an order for 5000 as they never respond to emails and was advised I'd receive 400 then the balance when they landed. The following day I get an email miraculously they don't have 400 in stock after all and they only have 15,000 on order which are still 8-12 weeks away. Plus the absolute joke of 5.50 for a single cap to be delivered on their Cascelloid website! They may be cheap and sell small volumes to smaller businesses but you get what you pay for. Much better service at Ampulla.
Mar 7th, 2023

I have used dormex for years . Great service and communication ;)
Dec 25th, 2022

The procedure of this company is an absolute insolence! I have been waiting for samples for several months now. Allegedly, the first two shipments have been lost. I can no longer reach my contact person at the time. They do not respond to e-mails. Absolutely unprofessional. Thank you very much for wasting my time!
Nov 19th, 2022