Spirit Health Club Sutton

Have previously been here with two children via day pass from Hussle app. The Hussle app functionality and reliability is not the best and I did have an issue with the app back so I was wary of going back here because of this. The day passes are not cheap at 9 each (total of 36 for 4 of us) but the swimming pool and other facilities are excellent and not crowded. This was maybe a year ago. Went yesterday with 7 year old (teachers were on strike) who was very excited, but the receptionist (young girl who was polite enough) told us that only adults can use the day passes I had purchased through the app. Our son was not happy! This may or may not have been in the Hussle Ts&Cs but in any case as its such an obvious thing, it should have been made clearer when I was purchasing the tickets. The Spirit Health club have no age restriction (there were children in the pool) so its rather bizarre that a child could not use a 9 day pass to enter the pool. Not happy. Waste of an hour and a disappointed child. Would give this place 5 stars but for the Hussle App (reliability, functionality and unclear terms and conditions). Hence 3 stars. UPDATE - Having been a member now for a couple of months and taking my kids there often to swim (nearly every day during the easter holidays), I've changed my rating to 5 stars. We've always found the staff to be friendly and very professional. Lovely swimming pool, spa and sauna. Usually not too busy.
Apr 21st, 2023

Apr 21st, 2023

I joined this gym in Jan. The staff are so friendly (especially Joanna and Tara) and helpful making the whole gym experience really positive. Loving the classes - even on Sunday morning :-) and the sauna and pool - Thanks everyone - 5 STARS from me !
Apr 9th, 2023

Down in the basement of Holiday Inn. Nice pool with hot tub. Men's sauna and women's sauna in changing rooms, all good, working well.
Mar 13th, 2023

Not happy at all. Very unprofessional from Karen. She is happy for me to pay 100 parking fine. When I've been a member for 1 year. Will not renew. Avoid at all costs.
Mar 2nd, 2023