Real Man and Van Ltd.

If I could I would give you a zero stars because one is still too much. We've paid the deposit for transport our stuff from UK to SK. The car suppose to come at 10 am At 4pm we've been told that drivers are srmtill on their way and btw we suppose to go to the shop and buy a scale to check exactly how much everything weight. That's something what professional company tell you to do in the last moment. We had to drop our flat's key to the agency and car still hasn't came. When we called them thay advised us to "put our stuff on the street and they will pick them up later on" One big joke. We had to find another moving company in last moment as we had to leave the flat that day. "Real man" (ha ha) refused to give the deposit back because car was on the way. Maybe they would show up eventually in the evening, maybe next day, maybe a week later but THEY WERE ON THEIR WAY. Just reminding, you're a thief and we're going to the court if you won't give our money back. You're a thief and I hope my review will be a warning for other what type of company it is.
May 26th, 2021

Very happy with their service. Was moving all our stuff from Uk to Slovakia. Was bit worried because there were 13 years of our lives in that car but all went well. No damage. Good communication, friendly and helpful staff. I highly recommend!
Feb 7th, 2022

Pleased with Real man van service .! Job done ..
Oct 19th, 2021

Service: Interstate moving Positive: Professionalism, Quality
Dec 21st, 2020

Its almost a year since we moved the house with the service offered by this company. Whenever I think of the experience we had with this company, I just wished I've never chosen it. We moved from London to Italy and had our tailor-made computer stolen. Tom knew about this and asked us to send him the rest of the money with the promise that he will compensate so we did and thats the decision that we regretted most until now. Soon after he received the money, he started showing his true colour. First of all, he never apologised for what happened to us. Secondly he tried to find every reason to refuse that one of his men or himself took it. He asked us to send all the invoices to him so he could claim the insurance but came back and said the cost to claim is worth more than our computer ( 1700 initial cost and it was 3yrs old but in excellent condition). Now thinking back, we believed that he might not have any insurance at the time or had it but took the compensation from the insurance and cut it off from us. We did think about bringing him to court but then our jobs are so busy with the move and new life at the new country so we let it pass by. However, we would like to share our experience to all of you who are consider using his service. When you choose a service, think about how they handle the situation when things go south as this is what distinguish a good business and a bad one. Try to read those had bad experience with the company and see how they handle it as it may happen to you. We did read it and noticed some ppl have item damaged but noone complained about missing items so we thought it may be ok. Price is a sensitive matter and it does affect most of us while choosing the service. I did regret for going to price rather than quality and this is thing that I still reminded myself today when I consider a service provider. So if you read until here and still want to go to his service then there are some tips you could use to limit your risk of having same experience as mine. - Ask him to send you full terms and conditions, especially claims term in case of missing or damaging items on arrival - What is the insurance policy and how to claim? how much can you claim? how long does it take to claim it? - Ask his men to sign on the paper of listed items being collect. You can use it as an evidence in case they don't deliver the item. - If you're planning to move abroad, ask for all the custom check paper work just like other business (other logistic companies ask it but this company didn't and its a big risk) I hope you will make a wise decision after reading this review and for this company, I will never use it again and will never recommend it to a single soul. P.S. this company is not in the checkatrade website or whatsoever, I called all the trading sites that he listed on his company but its all fake. Check it again before you book his service.
Feb 28th, 2022