Waltons

Received our greenhouse within a week of ordering. Easy to follow instructions, plus additional pieces of timber and screws were a useful addition. Be aware that timber can have natural defects, but nothing some wood filler can't solve.
Apr 17th, 2023

Purchased a refurbished summer house off eBay arrived a week earlier than described. I cannot fault a thing the communication has been excellent from start to finish I have been kept informed from making payment right through to day of delivery and the chap was more than happy to reverse up the drive to unload for us. Would highly recommend Waltons and thank you
Mar 28th, 2023

Ordered the Dutch barn, arrived without any coding letters, numbers or colours. The base that came with the shed as an extra and once delivered and built the floor didnt fit, on further inspection and communication with customer service the wrong base had been sent. I am disgusted at the service and standards of Waltons. For such a well reputed piece of equipment and now for my families plans to be put on hold Waltons ought to be ashamed. Not even being able to measure a base correctly that is an optional extra to come with the building. the downloadable instructions on the website are incorrect and the only positive is the professional nature of your customer service team. Didnt offer to send a new base just refund a decent company would have sent the new vase and offered someone to assist building it with me as way of appeasing my family plans which were wrecked for them coming to help. Will see how the refund process goes.. avoid and go with a company who either charges less or provides adequate service for the price
Mar 25th, 2023

Absolutely beautiful shed- summer house ! Was very easy to build and looks really good in a garden. Enough space too. Very glad with purchase, quality of the wood 5 stars *****
Mar 8th, 2023

Truly awful company, both in quality and customer service. Waltons and Mercia Garden Products are the same company, likely promoting themselves under Waltons given the godawful reviews for Mercia. I see the company lost 2.1m turnover this year compared with the last, going to the dogs and no surprise. Top tip: it's not the market, your reputation for service and quality is pants. I wish I had properly researched the company and reviews before we bought, but I went on the Waltons reviews. We purchased a summer house and found on construction a number of significant issues. To name a few, the door didn't meet the frame and the roof sections didn't meet. The screws supplied seem to be made with plasticine. After spending a long time constructing and deconstructing it to check it wasn't our error we contacted the customer service team. There followed an insane back and forth being told the measurements were correct as per their specs so they couldn't do anything. They were sent all the information, including photos to show the huge gaps where pieces met. It was a summerhouse we were looking for, not an observatory. However, trying to be reasonable with Waltons is like shouting at the sun (which I can do more of now, thanks Waltons!). They have you in a clear bind if you've spend ages erecting the thing, putting us off the inevitable nightmare of a refund - if this is how pisspoor their service before a refund request, life is too short to start that journey. We just wanted replacement parts for bits that were faulty, but were told the replacement parts would be the same (they must specialise in sh*te materials). Do yourselve a favour and look elsewhere. There is a veneer of a decent company from their online presence but this is quite stage managed - shysters and cheaters who don't give a hoot about their customers. Buy from a proper company.
Feb 26th, 2023